ClickAway Guarantee - ClickAway

We'll Beat Any competitor price by

$5

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Our Low-Price Guarantee & Quality Service Guarantee

It’s important to us that you are paying the lowest price for the best products and services, and we’re willing to guarantee it for 30 days!

We hope you experience our award-winning services. Please tell your family and friends, post a review on Angie’s List, Yelp, or Google. If for any reason you are not 100% satisfied, simply speak with the Store Manager or contact us at customerservice@clickaway.com.create new email

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What To Expect

Free In-Store Basic Diagnosis

To answer your cost and time questions, we need to get specific about your type of device, manufacturer and model, symptoms, etc. and whether the work will be done at our store or your home or office.

Create a Cost and Time Estimate

Within 24 hours, your assigned Technician will contact you to discuss the issue with your device, and provide you with options and pricing for repair and getting you back up and running.

Perform The Required Services

With your approval, we will order any parts needed and start working on your device. Your assigned Technician will update you frequently throughout the repair process.

Pick Up!

Once your device is complete and running smoothly, we will contact you for pickup, which can be done at our store or delivery, for an extra fee, to your home or office.

Why Choose Us

Service Experience Guaranteed

Our customers buy products and services from ClickAway with a guarantee.  Your purchase is backed and guaranteed to give you what you expect. This has been the case since we started in 2002. We're not saying we are perfect every time. However, if there's an issue, we'll do everything we can to resolve the matter to your satisfaction. We stand behind all the computer repair and other services we provide. ClickAway is not responsible for 3rd party software, applications, external devices not provided and installed by ClickAway, or software downloaded from the internet.

ClickAway Limited Warranty

ClickAway warrants the hardware products it uses will be free from defect in materials and workmanship. As further described in the following text, the limited warranty term is 30 days beginning on the date of invoice. After 30 days, ClickAway will send defective materials to the manufacturer. Processing will be dependent upon the manufacturer's warranty. This limited warranty does not cover damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by ClickAway, usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts and components not supplied by ClickAway. Product returns are allowed within 15 days from the date of delivery. A 15% restocking fee will be charged. Returns must be in new, re-sellable condition and have all packaging materials, books, disks, software, and other related accessories.

Open Box Merchandise Warranty

Used / Open Box merchandise has been tested and is guaranteed to work for a period of 30 days from the date of purchase. Due to the limited technical support resources available, ClickAway cannot guarantee the used merchandise will operate properly with other hardware or software the customer may wish to install themselves. ClickAway assumes the purchaser of used merchandise has adequate knowledge of the merchandise and cannot be responsible for any damage done to the merchandise due to the purchaser installing hardware themselves. In addition, ClickAway will not be responsible for problems occurring with the normal operation of this used merchandise due to the purchaser installing any additional software. ClickAway also will not be responsible for any physical damage done to the merchandise by the purchaser.

@ ClickAway Computer Repair + IT Services Mountain View, Cupertino, Santa Clara, Los Gatos, Saratoga, Monte Sereno, Palo Alto, Scotts Valley, Ben Lomond, Soquel, Capitola, Corralitos, Milpitas, Felton, Boulder Creek, Aptos, Freedom, Gilroy and Morgan Hill.
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Prices and offers are subject to change. Some stores may not provide all services and stock all products. Prices good through 1/25/2023 unless otherwise noted. We reserve the right to correct any product, website, or printing errors. Listed offers cannot be combined unless indicated otherwise.
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