Managed IT
Every company has different technology requirements. We take the time to understand your workforce, existing systems, priorities and budget before recommending a managed IT support package. Whether you need fully outsourced IT support or additional expertise for your existing team, ClickAway can provide a solution built around your business.
Schedule a free diagnostic call or speak to our IT team about the support your business needs.
Delivering Trusted IT Support for Today’s Businesses
Complete Managed IT Support for Your Business
Managed IT support gives your business ongoing access to technical expertise instead of waiting for a serious problem before asking for help. ClickAway combines system monitoring, maintenance, security, troubleshooting and strategic guidance within a structured monthly service.
Our IT support services can help keep your essential systems available, your devices maintained and your employees supported as their technical requirements change.
Proactive Monitoring and Maintenance
We monitor supported systems, apply relevant updates and help maintain the performance of your business technology.
- System monitoring
- Software updates
- Security patches
- Application support
- Device maintenance
- Performance reporting
IT Help Desk and Technical Support
Employees have a clear route to expert assistance when applications, systems, networks or essential devices are not working as expected. ClickAway provides remote IT support for many everyday software, system and device issues.
Cybersecurity and Data Protection
ClickAway’s managed IT support packages can include antivirus protection, security monitoring, software patches and device management. We can also help businesses review backup and disaster recovery requirements so that important data and systems are considered as part of their wider IT strategy.
Cloud, Software and User Management
Modern businesses rely on a range of cloud platforms and applications to communicate, collaborate and store information. ClickAway supports platforms and services including Microsoft 365, Azure Active Directory and Google Workspace. Our team can also assist with employee onboarding and offboarding, user access, applications and cloud-based systems.
Network and Hardware Support
ClickAway combines managed software support with practical network and hardware expertise. We can diagnose device problems, review network performance and provide independent recommendations about whether equipment should be repaired, upgraded or replaced.
Flexible IT Support for Every Stage of Business
ClickAway provides managed IT services for businesses with different team sizes, systems and support requirements. Each package offers a defined level of assistance, with additional features introduced as the number of users and complexity of the organization increase.
FREELANCER / CONSULTANT
Independent professionals rely on their technology to communicate with customers, manage projects and access essential files. A single device or software problem can quickly interrupt that work.
Our freelancer and consultant package provides managed IT support for one primary user. It includes application support, monitoring, security updates and independent hardware guidance, giving you access to technical expertise without employing an internal IT specialist.
SMALL OFFICE
Small businesses often need ongoing technical support but may not require a full-time internal IT department. ClickAway provides small business IT support for teams that need help managing devices, applications, security and employee access.
Our small office package supports up to six users and adds employee onboarding and offboarding, hardware repair discounts and monthly technology performance reporting to the core managed services.
GROWING & MEDIUM SIZED BUSINESSES
As a company grows, it may need to manage more users, devices, applications and security requirements. Technical issues can also affect a greater number of employees and business functions.
ClickAway’s medium office package supports teams of up to 15 users. It combines the services available to smaller businesses with additional device security features, increased hardware repair discounts and regular reviews with our technical team.
LARGER ORGANIZATIONS
Organizations with more than 15 users may require broader support across multiple systems, devices or locations.
ClickAway can provide scalable managed IT support with pricing based on the number of devices or workstations. Available services include an on-demand ticketing system, monitoring, application support, hardware assistance and strategic reviews.
We can also work with business leaders and existing technical teams to identify priorities and develop an IT strategy aligned with the organization’s plans.
The Advantages of Professional Managed IT Support From the Local Experts
From our Campbell office and independently owned licensed ClickAway locations across Silicon Valley, our accomplished teams are on hand, giving local businesses access to experienced IT support experts. We serve businesses of all sizes and across the sectors in Silicon Valley, Santa Cruz County, and Northern Monterey County, with the in-person support and capacity to handle issues, data threats, development opportunities, and commissioning projects no matter how complex or urgent.
Explore our managed IT plans: see pricing, services and areas we serve, or request a free IT assessment, at ClickAway Managed IT.
Our managed IT support packages are aligned with each client’s key priorities and pressures, whether you need a more cost-effective software solution, want to stress-test your IT systems, or would benefit from unbiased advice about the right upgrades. Below, you’ll find summaries of some of our most popular managed IT support packages and what’s included.
FREELANCER /
CONSULTANT
$89 p/m
1 User
Freelancer or Consultant IT Support
Designed for one primary user
Advanced MWB antivirus protection
Full application support
Ongoing system monitoring and patches
Independent hardware consultations
5% discounts against hardware repairs
Initial cloud-based setup
In-person support at our Campbell office
Maximize Your Potential: Don’t Miss Your Free Diagnostic Call!
SMALL
OFFICE
$499 p/m
Up To 6 Users
Fixed-Cost
IT Support
All services, software, and support as before plus:
Employee onboarding and offboarding
10% discount on all hardware repairs
Monthly tech performance reporting
Ready to Optimize Your IT? Reserve Your Free Diagnostic Call!
MEDIUM
OFFICE
$999 p/m
Up to 15 Users
Competitive Assistance from IT Support Professionals
All services, software, and support as before plus:
Additional BIOS Lock security features
15% discounts on all hardware repairs
Offsite fully managed service
Quarterly reviews and checkups with our tech team
Get Your IT on Track: Schedule Your Free Diagnostic Call Today!
LARGE
OFFICE
$1500+ p/m
15+ Users
Pricing Based on Number of Devices or Workstations
All services, software, and support as before plus:
20% discount on all hardware repairs
On-demand ticketing support system
Elevate Your IT Strategy: Reserve Your Free Diagnostic Call Now!
Managed IT Service Packages and Pricing
Why Choose ClickAway as Your Managed IT Partner?
Choosing a managed service provider means trusting an external team with technology that supports your employees and daily operations. ClickAway combines ongoing remote support with access to local technicians who understand the needs of Bay Area businesses.
Local Technicians With Remote Support Capabilities
Many monitoring, maintenance and troubleshooting tasks can be completed remotely, allowing our team to assist without waiting for a store visit.
When a problem involves physical equipment or requires closer investigation, ClickAway also has local hardware and technical support capabilities. This combination gives businesses access to efficient remote assistance and practical support for their devices and infrastructure.
Software, Network and Hardware Expertise
A technical problem may involve an application, operating system, network connection, user account or physical device. Looking at only one component can lead to incomplete recommendations.
ClickAway considers the wider IT environment when investigating problems and planning improvements. Our team can support software and cloud platforms while also assisting with networks, computers and other hardware.
Personalized Recommendations
Every business has its own combination of users, systems, devices and priorities. ClickAway begins by understanding how your technology is currently used and what you need it to achieve.
We provide recommendations based on your business rather than applying the same solution to every customer. This may involve improving an existing system, introducing additional security, replacing unsuitable hardware or adjusting the level of ongoing support.
Support That Can Scale With Your Business
Technology requirements can change as a company hires employees, introduces new applications or expands into additional locations.
ClickAway offers packages for different stages of growth, allowing your managed IT support to develop alongside your organization. Regular reviews also provide an opportunity to identify changing requirements and discuss future priorities.
Strategic Guidance, Not Just Technical Repairs
Managed IT involves more than fixing individual problems. ClickAway’s IT consulting services can help businesses review their infrastructure, assess technology investments and plan changes to their systems.
Our team can provide independent guidance about hardware, software, networks and cloud services. The objective is to help you make informed technology decisions based on your business requirements and budget.
WE TAKE THE EXPERTISE
AND BECOME YOUR PARTNER
Outsourced IT Support or Support for Your Internal Team
Businesses can use ClickAway’s expertise in different ways. Some customers need a complete external support service, while others require additional capacity or strategic advice for an existing team.
Fully Outsourced IT Support
For businesses without an internal IT department, ClickAway can provide ongoing outsourced IT support for systems, applications, devices and users.
This gives your employees a route to technical assistance while providing the business with proactive monitoring, maintenance and security services. It can also reduce the need to coordinate several separate providers for everyday technology support.
Additional Expertise for Your Existing Team
An internal IT team may still need extra assistance with hardware, network problems, security, new projects or periods of increased demand.
ClickAway can provide additional technical expertise and local support where required. This allows internal employees to remain focused on their central responsibilities while gaining access to wider capabilities.
Project-Based IT Consulting
Some businesses may not require complete outsourced support but need professional guidance for a specific project or technology decision.
ClickAway can help review existing infrastructure, assess proposed investments and identify practical options for moving forward. This may include system design, hardware recommendations, network planning or cloud-related decisions.
What to Expect When You Contact ClickAway
ClickAway begins by understanding your current IT setup, challenges and support requirements. From there, we recommend and implement a managed IT plan suited to your business.
- Discuss Your Current IT Setup: Tell us about your employees, devices, applications, network and any recurring technical problems.
- Identify Your Priorities: We review concerns such as downtime, security, outdated equipment, connectivity and future growth.
- Receive a Recommended Support Plan: We recommend a suitable package based on your users, systems and support requirements.
- Set Up the Service: Once approved, we help prepare the agreed monitoring tools, security software and support arrangements.
- Receive Ongoing Support: ClickAway provides the monitoring, maintenance, technical assistance and reviews included within your plan.
Exploring ClickAway’s In-Person Offices and Stores
While many diagnostic, troubleshooting, security patching, and monitoring services are delivered 100% remotely for maximum efficiency, we also provide one-on-one and in-person support at our Campbell office and at independently owned licensed ClickAway locations. This is ideal for businesses that need the dual advantages of optimized remote IT assistance partnered with quick responsiveness from a localized IT hardware support team to tackle issues firsthand.
Expert Managed IT Services, San Jose
We offer full-scope IT support across San Jose from our Campbell office and the independently owned licensed ClickAway store in Almaden. Serving the immediate area, we work with commercial clients throughout Morgan Hill, Hollister, San Juan Bautista, and San Martin, as well as South and East San Jose.
Professional IT Support in Los Altos and the Bay Area
Los Altos is now fully supported by our Campbell office. You’re very welcome to visit our Campbell location Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. Our technicians and IT consultants will be happy to show you around, talk through your IT requirements, and introduce you to the range of technology solutions we deliver in-house.
Choosing Targeted IT Support in Sunnyvale
Sunnyvale clients can book an online appointment at the independently owned licensed ClickAway store on E El Camino Real at any time or drop in to request a free quotation or to discuss their ongoing IT management requirements. The ClickAway team in Sunnyvale works with businesses of all sizes, including those in Newark, Fremont, Milpitas, Cupertino, Mountain View, and Santa Clara.
Managed IT Services for Santa Cruz Businesses
The independently owned licensed ClickAway store in Santa Cruz provides IT assistance and managed IT services to business clients and enterprises throughout Santa Cruz County and Northern Monterey County. Based at 303 Potrero, we offer a complete range of IT support and collaborate with local companies, large and small.
Specialist IT Security Support for Campbell, SA
Our flagship Campbell store was our first ever location, and is located on 1825 S. Winchester Blvd., with extended late-night opening hours during the week to provide access to professional IT assistance. With plenty of parking available immediately outside our modern store, business owners and managers are welcome to drop in to talk with one of our commercial and corporate IT specialists at any time.
Managed IT Services FAQs
What are managed IT services?
Managed IT services provide ongoing monitoring, maintenance, security and technical support through an external provider. Instead of contacting a technician only after something fails, the business receives structured support designed to maintain its systems and address technical issues as they arise.
What does managed IT support include?
ClickAway’s managed IT support can include system monitoring, software updates, security patches, antivirus protection, application assistance, hardware consultations and cloud-based setup. Higher-level packages add services such as employee onboarding and offboarding, performance reporting, device security features, technical reviews and ticket-based support.
How much do managed IT services cost?
ClickAway’s managed IT packages currently begin at $89 per month for one primary user. Small office support is available from $499 per month, medium office support from $999 per month and larger organization packages from $1,500 per month. The final cost depends on the number of users, devices and required services.
What is the difference between managed IT and traditional IT support?
Managed IT support is an ongoing service that includes proactive monitoring, maintenance and security alongside help when problems occur. Traditional break-fix support is generally reactive and begins after a device or system has already developed a fault.
Can ClickAway replace an internal IT department?
ClickAway can provide fully outsourced IT support for businesses without an internal department. We can also provide additional expertise and technical capacity for companies that already employ IT staff.
Are managed IT services suitable for small businesses?
Yes. Managed IT services give small businesses access to ongoing technical support, maintenance and security expertise without necessarily employing a full-time internal technician. ClickAway offers packages specifically designed for individual professionals and small teams.
Does ClickAway provide remote and on-site IT support?
Many monitoring, software maintenance and troubleshooting services can be delivered remotely. Local assistance may also be available when a problem involves physical equipment, network infrastructure or another requirement that cannot be addressed remotely.
Can ClickAway support Microsoft 365 and Google Workspace?
ClickAway supports business platforms and functions including Microsoft 365, Azure Active Directory and Google Workspace. The assistance required may involve initial setup, application support, user access or ongoing system management.
How quickly will ClickAway respond to an IT problem?
Response arrangements depend on the selected managed IT package, the nature of the issue and its priority. ClickAway will explain the applicable support process when recommending a plan for your business.
How do I choose the right managed IT package?
The right package depends on the number of users and devices, the systems your business relies on, your security requirements and the level of support you need. A diagnostic call allows ClickAway to understand your setup and recommend a suitable option.
