Privacy Policy

Effective Date: October 25, 2026

This Privacy Policy explains how ClickAway Corporation (“ClickAway,” “we,” “our,” or “us”) collects, uses, discloses and protects personal information when you visit clickaway.com (the “Website”), contact us, or use our services. It also describes the rights California residents have under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”).

Independently owned locations. Our Sunnyvale, Almaden and Santa Cruz stores are independently owned and operated licensed ClickAway locations, operated by TPB Holdings Corporation. When you request service from, contact, or book an appointment with one of those stores through the Website, the information you submit is sent to that store’s operator, which is responsible for its use and protection from that point and may have its own privacy practices. The Campbell store and ClickAway Managed IT are operated by ClickAway Corporation.

1. Information We Collect

  • Information you give us: your name, phone number, email address, mailing or service address, device and service details, appointment preferences, messages you send us, and anything else you choose to provide through forms, phone, email, text message or in person.
  • Information collected automatically: IP address, approximate location, device and browser type, operating system, referring pages, pages viewed, links clicked, and how you interact with the Website, collected through cookies, pixels, tags and similar technologies (see Section 4).
  • Location for store finder: if you allow it in your browser, we use your device location to show the nearest store. You can decline or turn this off in your browser settings.
  • Information from others: reviews and ratings from platforms such as Google, and information from our advertising and analytics partners.

2. How We Use Information

  • To respond to inquiries, schedule appointments, provide repairs, IT services and support, and process payments
  • To send service updates, appointment reminders and, with your consent, marketing messages
  • To operate, secure, troubleshoot and improve the Website and our services
  • To measure and improve our advertising, including showing ClickAway ads on other websites and social media
  • To prevent fraud and abuse, enforce our terms, and comply with legal obligations

3. How We Share Information

  • Service providers that host the Website, deliver email and text messages, process payments, provide customer-relationship software, or help with marketing and customer service, under contracts that limit their use of the information
  • Advertising and analytics partners such as Google (Analytics, Tag Manager and Ads), Meta (Facebook and Instagram), Microsoft (Bing Ads and Clarity), AdRoll and Salespanel, through the cookies and tags described in Section 4
  • Independently owned licensed ClickAway locations, when you direct a request to one of them, as described above
  • Legal and safety reasons, when required by law, legal process or a government request, or to protect the rights, property or safety of ClickAway, our customers or others
  • Business transfers, in connection with a merger, sale or transfer of all or part of our business

Text messaging. SMS consent and phone numbers are not shared with any third parties or affiliates for marketing purposes. No mobile opt-in data is shared. We do not sell, rent, release or transfer your SMS consent or phone number to any third party for any third-party marketing purposes.

4. Cookies, Pixels and Similar Technologies

We use cookies and similar technologies to keep the Website working, remember your preferences, understand how visitors use the Website, and measure and personalize advertising. These include Google Analytics and Google Tag Manager, Google Ads, the Meta Pixel, Microsoft Bing Ads, Microsoft Clarity (which records how visitors move through pages, such as clicks and scrolling, to help us improve the Website), AdRoll and Salespanel. Some of these partners may combine information about your visit with information they collect elsewhere.

You can review and change your cookie preferences at any time using Cookie Settings / Your Privacy Choices, which also appears in the footer of every page. You can also block or delete cookies in your browser settings; some features may not work without them.

5. Sale and Sharing of Personal Information (Your Privacy Choices)

We do not sell personal information for money. However, our use of advertising cookies and pixels described in Section 4 may be considered “selling” or “sharing” personal information for cross-context behavioral advertising under the CCPA. In the past 12 months we have disclosed identifiers (such as IP address and cookie IDs) and internet or other electronic network activity information (such as pages viewed and interactions) to advertising and analytics partners for these purposes. You have the right to opt out at any time using Cookie Settings / Your Privacy Choices. We do not knowingly sell or share the personal information of consumers under 16.

6. Categories of Personal Information (CCPA)

In the past 12 months we have collected the following categories of personal information, from you, your devices and our partners, for the purposes described in Section 2: identifiers (name, email, phone, address, IP address, cookie IDs); customer records (contact and payment information); commercial information (services requested and purchased); internet or other electronic network activity (browsing and interaction with the Website); approximate geolocation; and audio or electronic information (such as recorded customer-service calls, where applicable). We do not use sensitive personal information to infer characteristics about you.

7. How Long We Keep Information

We keep personal information for as long as needed to provide our services, maintain service and warranty records, resolve disputes, and meet legal, tax and accounting requirements, and then delete or de-identify it. Analytics and advertising data is retained according to each partner’s retention settings.

8. Your California Privacy Rights

If you are a California resident, you have the right to:

  • Know what personal information we have collected about you, and how we use and disclose it
  • Request a copy of your personal information
  • Request that we delete your personal information
  • Request that we correct inaccurate personal information
  • Opt out of the sale or sharing of your personal information
  • Limit the use of sensitive personal information (we do not use it for purposes that require this right)
  • Not be discriminated against for exercising any of these rights

To exercise these rights, email info@clickaway.com with the subject “Privacy Request,” call (408) 626-9400, or write to ClickAway Corporation, 1825 S. Winchester Blvd, Campbell, CA 95008. To opt out of sale or sharing, use Cookie Settings / Your Privacy Choices. We will verify your request by matching the information you provide with the information we hold, and we will respond within the time required by law. You may use an authorized agent, who must provide proof of your authorization. California residents may also request information about disclosures for direct marketing purposes under California Civil Code Section 1798.83.

9. Data Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Third-Party Websites

The Website may link to third-party websites, including review platforms and the websites of independently owned licensed locations. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

11. Children

The Website is not directed to children under 13, and we do not knowingly collect personal information from them.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above shows when it was last changed. Material changes will be posted on this page.

13. Contact Us

Questions about this Privacy Policy or our privacy practices? Contact ClickAway Corporation at info@clickaway.com, (408) 626-9400, or 1825 S. Winchester Blvd, Campbell, CA 95008.