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ClickAway
Silicon Valley & Monterey Bay
Computers
Click on the
computer
problem you are experiencing
Column 1
Problem Before Login
No fans, display, or status LEDs
Fans and status LEDs, but error code and no logo
Logo, but no welcome screen
Welcome screen, but can’t login
Problem after login
Freezes
Crashes
Error Message
Hacked/Malware
Laptop battery not charging or short life
Slow
External devices can’t connect or don’t work
Insufficient storage
App doesn’t work
Email doesn’t work
Column 2
Damage
Physical
Liquid
Maintanence & Configuration
Operating system needs updates or upgrade
Vulnerable to cyberattack/hacking
Configuration not comfortable
Data Management
Data not backed up
Data not accessible
Data needs to be transferred
Other Issues
Computer Replacement
Rental
cta
Contact or Visit a Store
Phones & Tablets
Click on the
phone or tablet
problem you are experiencing
Column 1
Damage
Physical damage
Liquid damage
Data
Data needs to be transferred
Data needs to be backed up
Data not accessible
Column 2
Other Issues
Battery Not Charging
Not working correctly
Malware
Storage problems
Needs replacement
cta
Contact or Visit a Store
Printers
Click on the
printer
problem you are experiencing
Column 1
Paper Jam
Poor print quality
Not accessible from computer/Won’t print
Won’t scan or copy
Column 2
Won’t power on
Needs replacement
cta
Contact or Visit a Store
Networks
Click on the
network
problem you are experiencing
Column 1
No internet
Poor or no WIFI where desired
No Ethernet where desired
New equipment
Column 2
Business phone systems/VOIP
Security cameras
cta
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Managed IT
Products
Training
Other
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