IT Support Success Stories

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IT SUPPORT SUCCESS STORIES

Since 2002, ClickAway has helped hundreds of home and small businesses with their IT services. Read some of our IT support success stories and see how our IT technicians have solved every day issues affecting their computer and network systems. We have been a top ranked Diamond Certified IT Services company for 17 years.

IT Services

SMALL BUSINESS IN A QUIRKY OLD BUILDING KEPT UPDATED

Tom C of Menlo Park

Bhim, at Clickaway has always exceeded our expectations. We have worked with him for at least 10 years. He has updated our small business with a networked system, computers, routers , printers. 

It is an old office with some quirky infrastructure.  He always knows what to do and what we need. He is responsive and easy to work with. I don't know what we would do without him.

DATA RECOVERY WHEN COMPANY IT HAS NO TIME

Tess M. in Soquel

I took a mac into them for data recovery and in every way they did an excellent job.  Performed what I asked promptly, their fees were more than reasonable, and they were available by phone or in person when I needed to communicate with them.  Lawrence helped me and he was more than accommodating and super nice.  He even agreed to talk with my IT person.  Highly recommended.

 

home office data security

IT Projects

PROVIDING REMOTE WORK SERVICES AND IT PROJECTS TO A BUSY COMPANY IT DEPARTMENT

Melanie K of San Francisco

My company's IT Dept. recommended Clickaway last March when my 3 year old pc was beginning to have problems.  I visited their store and received an extensive diagnostic test and recommendations for making it like new.  It was well worth the small investment.  I had a problem this week and called their Almaden store location.  The technician not only remembered me and my company, he was able to pull up the history on my computer and the work that was done.  He then drove to my workplace and solved my frozen computer within 90 minutes at no additional cost.  Now that's great service!  My only other option was to drive to San Jose, leave my computer overnight for repairs and then drive back to pick it up.  Thank you!  You'll continue to be my guy from now on!  Very happy with Clickaway.  Now I know why my IT Dept recommended them.

work from home

Rosie M of Los Gatos

There are many things worse than your computer going south on a Monday morning - but its still pretty frustrating,  especially during this time of shelter and shutdown. My computer monitor decided to die just after I opened our office this week and ClickAway in Campbell made it bearable by getting us up and running. Their technician brought out a couple of monitors that would fit the space I had, set us up, adjusted the settings and took the dinosaur to recycle with him. I couldn't have asked for a more painless service call.  He was bright spot we needed!

Thank you ClickAway, you have our business and our praises!

printer repair service

IT Services

SOLVING COMPUTER AND PRINTER PROBLEMS FOR A SMALL BUSINESS

Joanna M of Morgan Hill

I want to give a big applause and thank you to Tim C. I highly recommend him for not only his expertise in solving my computer problems but also his kind demeanor and patience! We have a small Business and I was at my wits end trying to figure out what to do with new programming from Quick Books 2020, setting up a new printer and updated virus protection. I am so pleased with the job Tim did for us! I now feel the stress is gone and I can breathe a sigh of relief knowing I am up to date!!! I also want to thank Eddie for sending Tim over to our shop! Eddie has always taken great care of us and we have always been treated kindly and with respect.  Thank you so much!!!

ADHOC IT HELP

Petra in Campbell

I have been using Click Away for many years now. They have always provided quality products and excellent service. They are very knowledgeable and wonderful to work with. I would, and have, recommended them to anyone needing IT help!

remote work support

IT Services

SETTING UP AND SUPPORTING REMOTE WORK ENVIRONMENTS

Kathy F of San Jose

I called ClickAway in Campbell to come to my boss's home to set up a home computer we had moved from his office. He's 85 and wants to work solely from home. The tech who came out was fantastic! Had the computer up and running in minutes, linked it and another computer to a printer, which he also set up, and made some great suggestions to make the space more accessible for my boss, who uses a cane. We were both so happy with the service provided and so relieved that this home office space is now fully functional. Five stars for ClickAway!

HOME OFFICE SETUP

Oscar in Campbell

ClickAway has always been very responsive and professional when I have used them. They recently help me set up my home office and the response again was stellar. Tim really took his time to make sure everything thing was configured correctly and provided a dry run. I really appreciate their efforts and support. They are my go to computer service provider.

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IT Services

BUSINESS AND HOME OFFICE SUPPORT

Danielle W of Los Gatos

Clickaway is a wonderful company. Tech arrived immediately in the Clickaway truck.  He fixed a printer that had swallowed up papers, fixed a poor working computer, and made sure they worked together. He arrived just 30 minutes after I called.  Hurrah for Clickaway.

WORK FROM HOME SUPPORT

Joe in San Jose

I work from home since COVID, and use my custom built personal PC for the work week. I recently got a new motherboard, cpu, and ram and didn't want to deal with the hassle of installing myself as I'd done in the past. Since I need a functioning PC during the week I shopped around through Yelp messaging to find a place that could work with my schedule. ClickAway was one of the most thorough in their communication and active in scheduling, and offered a reasonable quote. Jnana was awesome. He set me up to drop off Friday evening and had the PC ready to go Saturday. His manager Ashor finished the transaction when I picked up and he was super friendly and helpful too. I've had a day to test it, everything running great, and benchmarks w/ the new hardware are outstanding. The guys do pretty much everything electronic: PC's, laptops, phones, game consoles, etc. I highly recommend them and will def use them if/when I need to again.

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