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Frequent Mac Repair FAQ

force restart MacBook Pro

Force restarting MacBook Pro, MacBook Air or another MacBook is generally considered a last resort. If the worst happens and your machine freezes up, it’s the quickest way of getting things running again. ClickAway MacBook repair techs offer a free basic diagnostic if you care to bring in it one of our Bay Area computer repair shops.

Before taking this extreme option though, it’s worth making sure that you’ve exhausted all potential software solutions. 

  • If it’s just an application that’s frozen rather than the operating system, hold down the Option (⌥) key then right-click the offending app’s icon in the Dock and select Force Quit.
  • If the OS is frozen but the mouse cursor still responds, click the Apple () symbol in the upper left corner of the screen and select Restart. Otherwise, try holding down the Control (Ctrl) key and pressing the power button. If the system shutdown dialog appears, select Restart from the available options.

On MacBooks with physical function (F1–F12) keys, the power button is the key in the upper right corner of the keyboard (if it’s an older Mac with an optical drive, this is also the Eject button). On a 2018 ‌MacBook Air‌, the power button is the ‌Touch ID‌ button in the top-right corner of the keyboard, and on a MacBook Pro with a Touch Bar, it’s the ‌Touch ID‌ surface on the rightmost side of the Touch Bar.

How to Force Restart MacBook Pro & Other Models

  • Press and hold down the Command (⌘) and Control (Ctrl) keys along with the power button (or the ‌Touch ID‌ / Eject button, depending on the Mac model) until the screen goes blank and the machine restarts.

If your MacBook repeatedly freezes and you’re unsure what’s causing the problem, consider restarting your Mac in Apple Diagnostics mode to check if it’s a hardware issue. opens in a new windowClickAway Mac Repair techs can always help you with force restart MacBook Pro and other models if needed.

Category: Mac Repair

ClickAway professional technicians offer top MacBook Repair in San Jose, Los Altos, Sunnyvale, Campbell, Santa Cruz, Watsonville and surrounding Bay Area cities. Whether you work on a MacBook, edit video on an iMac, talk on an iPhone, you are a big fan of Apple’s style, ingenuity, and intuitive user interface. While some tech scribes might think Apple to be infallible, those of us who use it know that a great design doesn’t render it unbreakable. When one of your Mac devices needs help, visit the Apple Computer Repair Store at ClickAway.

Mac repair

Apple doesn’t take things lightly and neither do we. Thus, we have experienced Mac repair technicians on staff at every location to make sure we accurately diagnose and fix your problems. Our Apple MacBook repair prices are $99 an hour, which includes a free one-hour diagnostic. You’re entitled to know what is wrong with your favorite device and our professional technicians will walk you through the issues. Repair options will be fully understood.

With an Apple computer repair appointment we provide on-site service and can make a visit to your home or office too. For low onsite MacBook repair costs, ClickAway provides the convenience you need if you aren’t able to stop in. We can even arrange a free pick up or delivery. A desktop can be a hard thing to bring around sometimes. So we can come to you, making the process even easier. Some of our Apple desktop and Apple MacBook repair  opens in a new windowservices include:

Mac Repair Includes:

Apple Computer Repair & Upgrades

Where to get your iMac or MacBook fixed and how much it will cost? Ask for a free quote today. This also goes for water damage to your MacBook, MacBook Pro, Mac Mini or other Apple products.

How do I get my Apple computer fixed?

To get service for your Mac, you can make a reservation at ClickAway, either in store or we can come to your home or office. Before you pay a dime, we do a free diagnosis to identify the problem and then give you a cost estimate on getting it fixed. Depending on what the issue is, you might be able to get it back the same day. If the repair is more involved, we can offer you a loaner device to use.

How much will it cost?

If your issue isn't covered under warranty, we will give you a price that most likely beats everyone. Most warranties do not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials.

Battery service

If you're experiencing an issue with your battery, your Apple MacBook might not require a repair. Your Apple battery service might be covered by warranty. If not, ClickAway provides the lowest prices for out-of-warranty battery service.

If you're looking for other Apple Repair services, try our iPad Repair page or iPhone Screen Repair. For other tips and advice on using and protecting your Apple computer, follow the ClickAway Blog.

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4.3
Kathy Cleary opens in a new windowKathy Cleary
I brought in my computer for a diagnostic. My laptop was old and messed up. I was on a time crunch and it was an emergency. James came up with a plan with 3 options at 3 different price levels and I chose the best one for me. I really appreciated the options. When you go to the Apple Store you can get service but you won’t get your laptop back for 7-10 days. This place is fast, affordable, professional, and friendly. I’m proud to support our LOCAL SMALL BUSINESSES.
1 month ago
Barry Rhein opens in a new windowBarry Rhein
I have been to lots of IT organizations and ClickAway is by far the best I have ever experienced. Eddy and Sam are amazing! Their service is flawless and their knowledge extremely helpful. Thanks ClickAway!
2 months ago
Helena Snowden opens in a new windowHelena Snowden
Jessie did a wonderful job with setting up 2 laptops I purchased. Also a great place to take your feisty, none working pc's, laptops. Thank you!! 😊
3 months ago
Pat Brady opens in a new windowPat Brady
The IT staff member who assisted me with my computer in need of repair was knowledgeable, professional, and communicated well. Excellent service!!!!!
1 month ago