ClickAway IT Services & Support
Experienced IT services provider whose primary goal is to allow our customers to focus on what makes their business great. Let us take responsibility for supporting and evolving your IT environment, freeing your staff to provide world-class services to your customers.
Whether you need managed IT services, IT consulting services, or one-time projects, ClickAway can handle any level of request for your IT environment.
- Managed IT Services. Jargon-free communication
- Industry Consulting. Small teams. laser-focused
- Stress-Free IT Projects. Headed by talented project managers
- Powerful Cyber Security. The right balance between security and productivity for any small business.
IT SERVICES THAT FIT YOUR NEEDS
Do you wonder if your small business is doing enough to protect your data? Are you worried about data security from hackers, insider threats, ransomware, and other threats to your data as your employees work remotely? Is your business compliant with data security regulations such as CCPA, HIPAA, etc.? ClickAway IT Services recommends you adopt these best practices to protect your data and your business from widespread security threats.
9 TIPS FOR HIGHER DATA SECURITY
- CREATE DATA CLASSIFICATION
Data classification consists of analyzing and organizing data into classes or categories based on file type, contents, and other metadata. The idea behind this classification is to understand exactly what data you have that someone else would want. The classification can tell you what data is sensitive, who creates that data and how frequently, where it is stored, and who can access it. This knowledge helps you in coming up with strategies for mitigating risk and managing data governance policies.
This data organization tip helps you identify if sensitive data is stored in unsecure locations as well as allows you to manage access. This reduces the risk of data loss or exposure to unauthorized parties. You can apply digital labels to data based on their classification and store them accordingly. This allows you to allocate your resources to protect data in accordance with its sensitivity and value to your small business.
- CREATE A DATA USAGE POLICY
A data usage policy sets access types, and privileges, and more importantly, what constitutes correct data usage. Your data usage policy will define the guidelines for the responsible, safe, and legal use of the company’s data resources. The data access policy should also clearly define the violations and associated consequences that all employees must read and understand.
- IMPLEMENT TECHNICAL ACCESS CONTROLS
Controlling who has access to your data is one of the most important steps in data security. Here are a few technical access control measures:
- Use an Access Control List of who has access, at what permission level, and to which resources.
- Do not allow users to copy or store data locally.
- When a user logs off or a session times out, ensure that the cache of both the client and server are cleared.
- Use encrypted RAM drives.
- Do not allow the use of portable storage devices.
- Implement conditions for account lockout in case of violations of usage policy or of questionable usage.
- Use Firewalls as a barrier and line of defense in data security.
- Use Network Access Controls to keep unauthorized devices and users out of private networks.
- IMPLEMENT PHYSICAL SECURITY CONTROLS
Physical security is often overlooked although it plays an important role in data security from theft, vandalism or physical attacks. Having tens of systems in place to prevent threats will amount to nothing if one can simply plug in a USB drive into your server hard drive.
- RESTRICT ACCESS TO CRITICAL DEVICES
It is critical to implement physical security measures that prevent unauthorized access to servers and critical network devices such as routers and switches. Even simple measures such as door locks, biometric access, and video surveillance can go a long way in preventing unauthorized physical access to devices and consequently to your data.
- ENSURE MOBILE DEVICE SECURITY
The need for greater mobility and flexibility has pushed an increasing number of businesses to adopt the use of mobile devices. However, along with the increased mobility, mobile devices also bring greater cybersecurity risks. The loss or theft of a mobile device such as a laptop or smartphone can expose your entire network and data to an attacker. In addition, the complexity of managing a large fleet of devices can often leave lapses and configuration errors that can ultimately lead to the exposure of data to unauthorized individuals.
- USE NETWORK SEGMENTATION
Breaking up your network into logical or functional units helps prepare your network for the worst-case scenario, i.e. if a hacker breaks into your network. So in case of a network intrusion, the damage will be limited to just one segment of your network.
You can configure your router or switch to create separate networks running on the same network hardware. Network segmentation is especially useful for data classification and data protection because it lets you assign different security policies, encryption, authentication, etc. to each of the network segments.
- RESTRICT ACCESS TO CRITICAL DEVICES
- PERFORM REGULAR DATA BACKUPS
Backup and recovery strategy is an integral part of data security. It goes without saying that critical business assets, i.e. data must be backed up to provide redundancy and to serve as a backup against system failures, corruption, accidental deletion, and against ramsonware attacks. A backup is simply a periodic copy of your data that can be retrieved if there is any problem with the original data.
- USE RAID ON YOUR SERVERS
RAID is a very useful tool that helps protect against system downtime and data destruction. RAID, which stands for redundant array of independent disks, allows servers to have multiple hard drives so that even if the main hard drive fails, the server will keep functioning. Each RAID level provides different levels of redundancy and performance.
- USE ENDPOINT SECURITY
Endpoint security is a defense at the place where it’s needed the most, i.e. those employees who do the stupid things that the IT security team tells them to avoid. To be honest, when employees are busy or preoccupied, it can be difficult to avoid clicking on dubious URLs, or opening attachments, especially since cyberattacks are becoming increasingly complex and difficult to stop. And that is why it is absolutely essential to have endpoint security on each device.
Endpoint security solutions secure the entry points of devices such as desktops, laptops, etc. from cybersecurity threats. Endpoint security tools started off as antivirus and have evolved into a tool that provides more comprehensive protection from sophisticated attacks such as malware, zero-day exploits, and more. By securing the entry points to your network, you limit the possibility of unauthorized access to your network and data.
- BE VIGILANT OF INSIDER THREATS
Insider threats are some of the most rapidly growing threats to data security. These threats are often overlooked because most of the time they may not be carried out maliciously. Negligent behaviors and errors, which are also insider threats, can result in a data breach or data destruction resulting in regulatory fines, loss of reputation, and loss of revenue. You need to put in place security systems that mitigate such unintentional as well as intentional insider threats.
Here are some examples of insider threats:
- Copying sensitive customer data to a removable storage media
- Theft of storage drives containing confidential data
- Clicking on links in phishing emails
- Errors in the configuration of network devices such as firewall, switch, etc.
- Forwarding confidential emails to unauthorized individuals
- Privilege misuse to gain unauthorized access to sensitive data
- SECURE YOUR NETWORK
Your network is the gateway to all of your enterprise data. Anyone with access to your network can practically gain access to all of your resources. At any given time, your network has many devices such as network equipment, computers, mobiles devices, and IoT devices. And all of these are connected to the internet, making them a hot target for hackers who know that once they gain access to a single device, they can infiltrate your network.
Therefore, you need to be very vigilant about network security. Your network security controls have to protect not just the integrity, confidentiality, and usability of your network but also of the data transmitted among its various components. By hardening your network you can limit the possibility of network intrusions and data breaches.
Data security has always had prime importance. However, lately, as more small businesses are leveraging remote work, the need to ensure data security has grown even greater. Effective data protection doesn’t reside only in the databases or servers but is present everywhere- from the server to the network to the end-users. It must be able to prevent data breaches altogether or at a minimum detect data leakages.
The data security best practices listed above will help you mitigate the common data security risks faced by most small businesses. However, you shouldn’t stop there. Changes in the technology landscape, regulatory requirements, internal processes, and business models will require you to update or overhaul your data protection systems from time to time. So make it a practice to regularly revisit your data security policies and update them as and when required.
Do you need help with creating or implementing data security practices in your small business? Ask for a free site evaluation from ClickAway and learn how we can help secure all your company data. ClickAway has been a Diamond Certified IT Services and Computer Repair business in the Bay Area for the past 17 years.
High customer retention for ClickAway IT Support
We have over 1000 requests a month that are from repeat customers so our retention rate is quite high. Many of our customers have been with us since the beginning in 2002. We are always happy to provide a list of references. Our IT Services clients enjoy the longevity of our technicians, many who have over 10 years with us. Our customers know we stand by our commitment to resolve any issue in a timely manner and within a reasonable budget. That has been our commitment since Day 1.
ClickAway IT support is a Managed IT Service Provider headquartered in Campbell, California, with 10 years of experience serving the IT needs of small and medium-sized businesses throughout the Bay Area. ClickAway IT is recognized as a Lenovo and Dell authorized service provider and enjoys top standing by Diamond Certified and Angies List among others. Call 800.960.9030. Get a free consultation
ClickAway IT Response Times & Resolution Times
- 2 minute average initial ClickAway IT response times
- 15 minute average response time
- Less than 2 hours average resolution time
Depending on your needs, you will be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?”
We make sure your IT Tech is experienced
There is a big difference between book-learned knowledge and knowledge that is acquired through thousands of hours in the field. Within any business there are so many different forms of technology, it is next to impossible to book-learn them all. Printers, servers (old and new), desktops, laptops (many flavors), security, backups, malware, remote access, cell phones, websites, customer databases, accounting packages. These are just a few of the things a ClickAway tech will have to deal with.
An experienced field technician is exposed to all of these business variables. They develop processes to keep them healthy, or quickly and accurately fix them when they break. Call 800.960.9030. Get a free consultation
IT security policy for 2021
Yes! ClickAway IT services is ready to serve as your trusted data security adviser to help develop an IT security policy for 2021 for your business. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your tech advisor.
Small Business IT Support
Our technicians service a variety of local small businesses. No one client makes up the majority of our revenue and focus. A typical client is a small to medium business that is looking to have ClickAway as their on call IT support, rather than having a full-time staff. As such, we are well versed in a variety of data security concerns across many industries. Being headquartered in the heart of Silicon Valley, we are on top of new threats and hack attempts. Our remote access can also help in a moments notice.
Small Business IT Support
When you need an expert IT support solution for your business in San Jose, Palo Alto, Santa Cruz, and nearby cities, contact ClickAway. We’ll dispatch a professional IT support specialist and network administrator to your location to quickly resolve any issues. Whether your equipment is PC, Mac, or a combination of both, we’re quite knowledgeable and here to help. ClickAway has been Diamond Certified for the past 18 years.
Full-Service IT Support
With Managed IT Services, you can rest assured that all of your IT needs are being met. Our highly skilled IT support specialists are well versed in technology and can serve your current and future IT needs Because we offer both remote and local onsite service. Your technology systems’ success depends on a structured framework. There is no single silver bullet that warns off intruders, banishes trouble, or protects your data. That’s why ClickAway IT support provides a proactive and comprehensive approach to Managed IT Services. We focus on delivering the highest levels of availability and security anytime, anywhere – from end-user devices such as laptops, desktops, and smartphones to servers, virtualization, cloud computing, and IT optimization. We cover your entire network both onsite and off-premise.
No Nickel and Diming
ClickAway offers affordable, fixed-cost, tailored-to-your-needs support options which lead to predictable costs for you. Whether you need consulting for cloud services, IT problem management, improved service operation or something else, your business goals are our goals.
ClickAway is of the few firms in the Bay Area with advanced security solutions to protect you against ransomware, hackers, and disgruntled employees.
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