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ClickAway Managed IT Services FAQ
High customer retention for ClickAway IT Support
We have over 1000 requests a month that are from repeat customers so our retention rate is quite high. Many of our customers have been with us since the beginning in 2002. We are always happy to provide a list of references. Our IT Services clients enjoy the longevity of our technicians, many who have over 10 years with us. Our customers know we stand by our commitment to resolve any issue in a timely manner and within a reasonable budget. That has been our commitment since Day 1.
ClickAway IT support is a Managed IT Service Provider headquartered in Campbell, California, with 10 years of experience serving the IT needs of small and medium-sized businesses throughout the Bay Area. opens in a new windowClickAway IT is recognized as a Lenovo and Dell authorized service provider and enjoys top standing by Diamond Certified and Angies List among others. Call 800.960.9030. Get a free consultation
ClickAway IT Response Times & Resolution Times
- 2 minute average initial ClickAway IT response times
- 15 minute average response time
- Less than 2 hours average resolution time
Depending on your needs, you will be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?”
We make sure your IT Tech is experienced
There is a big difference between book-learned knowledge and knowledge that is acquired through thousands of hours in the field. Within any business there are so many different forms of technology, it is next to impossible to book-learn them all. Printers, servers (old and new), desktops, laptops (many flavors), security, backups, malware, remote access, cell phones, websites, customer databases, accounting packages. These are just a few of the things a opens in a new windowClickAway tech will have to deal with.
An experienced field technician is exposed to all of these business variables. They develop processes to keep them healthy, or quickly and accurately fix them when they break. Call 800.960.9030. Get a free consultation
IT security policy for 2021
Yes! ClickAway IT services is ready to serve as your trusted data security adviser to help develop an IT security policy for 2021 for your business. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your tech advisor.
Our technicians service a variety of local small businesses. No one client makes up the majority of our revenue and focus. A typical client is a small to medium business that is looking to have opens in a new windowClickAway as their on call IT support, rather than having a full-time staff. As such, we are well versed in a variety of data security concerns across many industries. Being headquartered in the heart of Silicon Valley, we are on top of new threats and hack attempts. Our remote access can also help in a moments notice.
Our small business IT Services start with a risk free consultation. Computer problem diagnosis is always free, regardless of the solution.
Award-Winning Techs To You
On-call technicians are available when you need them within 2 hours. We have backup technicians ready just in case. Outsourced IT but local.
Good small business IT service management is critical but can be expensive. For instance, are your full-time IT employees spending their day waiting for something to break? Do you want to avoid payroll & benefits expense yet keep your technology infrastructure running smoothly? Ask how much it will cost our team of experts to get and keep your information technology functions operating at full potential. You many be surprised how significant the cost savings will be.
Since 2002, ClickAway has helped thousands of small businesses. We provide assistance throughout Northern California with our IT Consultants in San Jose, Los Altos, Sunnyvale, Campbell, Watsonville/Freedom, Santa Cruz and neighboring cities. Our highly skilled and licensed technicians have a number of references for business IT services that you can talk too. We handle your helpdesk, cybersecurity, IT strategy, network cabling, Cloud, VoIP, Business continuity, on-site, phone and even remote support. Therefore, before you decide to hire a full-time IT person, call us. See how we can save you money on your IT service while giving you the results your business requires.
ClickAway provides your organization with unmatched managed IT services that include the technological expertise and resources that support highly available, secure and flexible IT systems. We are knowledgeable in business as well as technology. ClickAway IT technicians provide you with a balanced perspective and real-world IT solutions that fit your unique business needs.
Affordable Small Business IT Services in San Jose, Los Altos, Sunnyvale, Campbell, Watsonville/Freedom, Santa Cruz and Other Bay Area Cities
Whether you need basic or advanced security, our expert network engineers will help you with all your network security issues. We provide IT security support in San Jose, Palo Alto, Santa Cruz and neighboring cities.
Signing on for our Preventative Maintenance Business IT Services Package makes you a ClickAway Preferred customer. For instance, you receive the benefits of priority service and discounts on our services.
Our technicians are based out of our 6 locations in Northern California. Therefore, we are quick to respond to your needs on a moments notice. Our technicians are available 6 days a week to be at your business when needed. Remote services are also available.
Whether you are implementing your first computer network or upgrading an existing network, you need an IT services company that has the experience to get it right the first time. ClickAway will make the transition smooth and worry-free.
Wireless and wired networks are our specialty! Whether you have 5 or 50 computers, we’ll work to make sure you have a dependable and reliable network. Our team of certified network engineers are on call for emergency server installation and repair.
When the network is down, email isn’t working properly, or you can’t get to the Internet – ClickAway’s IT support staff is there to help! Our network data service and IT support is available in San Jose, Palo Alto, Santa Cruz and various neighboring cities in Northern California.
Small Business IT Services
When you need an expert IT support solution for your business in San Jose, Palo Alto, Santa Cruz and nearby cities, contact ClickAway. We’ll dispatch a professional IT consultant and network administrator to your location to quickly resolve any issues. Whether your equipment is PC, Mac or a combination of both, we’re quite knowledgeable and here to help. opens in a new windowWatch some of the past issues we've encountered.
With Managed IT Services, you can rest assured that all of your IT needs are being met. Our highly skilled technicians are well versed in technology and can serve your current and future IT needs, Because we offer both remote and local onsite service. Your technology systems' success depends on a structured framework. There is no single silver bullet that warns off intruders, banishes trouble or protects your data. That’s why ClickAway IT support provides a proactive and comprehensive approach to Managed IT Services. We focus on delivering the highest levels of availability and security anytime, anywhere – from end-user devices such as laptops, desktops, and smartphones to servers, virtualization, cloud computing and IT optimization. We cover your entire network both onsite and off premise.
No Nickel and Diming
ClickAway offers affordable, fixed-cost, tailored-to-your-needs support options which leads to predictable cost for you.
ClickAway is of the few firms in the Bay Area with advanced security solutions to protect you against Ransomware, hackers and disgruntled employees
Peace-of-Mind in a Nutshell
The most sought-after IT infrastructure is, by all measures, secure, stable, easily accessible, scalable and fully optimized. In other words, one you don’t have to worry about. By outsourcing all or part of your IT service and support to ClickAway, you’ll be joining forces with a business partner who is dedicated to your complete satisfaction and success. In conclusion, we are driven to find the best possible and most cost-effective IT solutions for your business. And since we can proactively monitor every aspect of your network, you can spend your precious time running and growing your business. If there’s a faster and easier way to automate your tasks, streamline your processes, maximize your productivity, and catching problems before they occur, you can be sure we will find it.