Terms of Use

Effective Date: March 1, 2026

Welcome to ClickAway. By accessing or using our website (clickaway.com), scheduling services, purchasing products, or engaging with our technicians or AI assistant (“Clicky”), you agree to the following Terms and Conditions. If you do not agree, please do not use our website or services.

1. About This Website

All content included on the ClickAway website, including text, graphics, logos, images, videos, design elements, and software, is the property of ClickAway or its content suppliers and is protected by copyright, trademark, and other proprietary laws.

You may not copy, reproduce, modify, distribute, create derivative works from, publicly display, or otherwise exploit any content without prior written authorization from ClickAway.

The ClickAway name, logo, and related marks are trademarks of ClickAway. Other logos and trademarks appearing on the site are the property of their respective owners and may not be used without express written permission.

Any information, materials, suggestions, ideas, testimonials, or comments submitted to ClickAway through the website or otherwise become the property of ClickAway and may be used without restriction.

Information provided through the site may not be used for solicitation of services, employment, or any unauthorized purpose.

2. Services Overview

ClickAway provides computer repair, device repair, IT services, managed IT plans, remote support, and related services for consumers and businesses.

We may also utilize an AI-powered assistant known as “Clicky” to assist with:

  • Customer follow-ups
  • Appointment scheduling
  • Service reminders
  • Gold Plan or Managed IT plan check-ins
  • Light troubleshooting intake
  • Routing customers to human technicians

Clicky acts as a liaison and support assistant. Complex technical issues, pricing, coverage questions, and advanced troubleshooting are handled by human technicians.

3. Consent to Communications (Including Clicky)

By providing your phone number, email address, or other contact information to ClickAway, you consent to being contacted by ClickAway and its representatives, including our AI assistant Clicky, regarding:

  • Service appointments
  • Follow-ups
  • Maintenance reminders
  • Plan renewals
  • Customer service inquiries
  • Promotions or updates (unless you opt out)

Communications may occur via phone call, SMS/text message, voicemail, email, or automated technology, where permitted by law.

Calls may be recorded and transcribed for quality assurance, training, documentation, and service improvement purposes.

You may opt out of non-essential communications at any time by:

Opting out of marketing communications does not prevent transactional or service-related communications necessary to fulfill active services or warranties.

4. Privacy Policy

This Privacy Policy applies solely to information collected by clickaway.com and directly through ClickAway services.

Information Collection, Use, and Sharing

We are the sole owners of the information collected through this website and through direct interactions with customers.

We collect only information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Mailing address
  • Device information
  • Service history
  • Communication records

We do not sell or rent your personal information.

We use your information to:

  • Respond to service inquiries
  • Schedule and perform services
  • Process transactions
  • Provide follow-up support
  • Improve service quality
  • Send updates or promotional information (unless you opt out)

We may share information with trusted service providers only as necessary to fulfill your request, such as payment processors, shipping providers, remote support vendors, or cloud hosting providers.

5. Your Access and Control Over Information

You may at any time:

  • Request access to the data we have about you
  • Request corrections
  • Request deletion (subject to legal retention requirements)
  • Opt out of future communications

To make a request, contact info@clickaway.com or call 408.626.9050.

6. Data Security

We take reasonable precautions to protect your information.

Sensitive information submitted through the website, such as credit card data, is encrypted and transmitted securely. You can verify this by looking for “https” in the address bar of your browser.

Access to personally identifiable information is limited to employees who require it to perform specific job duties. Our systems and servers are maintained in secure environments.

While we implement reasonable safeguards, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Responsibility and Repairs

During device repair or service, there is inherent risk of data loss, corruption, or inaccessibility.

Personal data includes files, photos, videos, passwords, applications, and settings stored on your device.

You are responsible for maintaining a backup of your important data prior to service. If you decline backup services, you acknowledge and accept the risk of potential data loss.

ClickAway will exercise reasonable care but shall not be held liable for loss of data resulting from repair services.

8. Storage of Devices

Devices left with ClickAway for more than 30 days after notification of completion may be recycled or disposed of. ClickAway is not responsible for devices or data left beyond this period.

9. Limitation of Liability

To the maximum extent permitted by law, ClickAway shall not be liable for indirect, incidental, special, or consequential damages arising from use of the website or services.

Our total liability for any claim related to services shall not exceed the amount paid for the specific service at issue.

10. California Residents

ClickAway operates primarily in California and complies with applicable California privacy and consumer protection laws.

If you believe we are not complying with this policy, you may contact us at:

Phone: 408.626.9050 Email: info@clickaway.com

11. Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on our website with an updated effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

Privacy Policy

This privacy policy discloses the privacy practices for clickaway.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to prevent
    the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside our organization, other than as necessary to fulfil your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 408.626.9050 or via email at info@clickaway.com.