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The answer to “why is my phone so slow” could be low battery life, poor battery health or full storage capacity.

Troubleshoot an Android device – why is my phone so slow

  • If your Android is running slow, chances are the issue can be quickly fixed by clearing out excess data stored in your phone’s cache and deleting any unused apps. 
  • A slow Android phone may require a system update to get it back up to speed, although older phones may not be able to run the latest software properly.
  • If deleting data and clearing your cache don’t do the trick, your Android may have a battery or other hardware issue that requires professional assistance from opens in a new windowClickAway cell phone repair technicians. A free basic diagnostic can help in these situations.
why is my phone so slow

Troubleshoot an iPhone device – why your iPhone may be slow

  • Not Enough Space. Arguably the most common culprit behind a slow iPhone is the lack of free storage space. So how did we get here? Each iPhone’s storage capacity is measured by gigabytes, or GB, and ranges from 16 GB to 512 GB. Any kind of media – like photos, videos, and music – use storage space, and once your iPhone starts to get low, things start to get slow. This is because your iPhone requires a little bit of free storage space to function.

    Your first course of action should be finding exactly what is taking up all that space. To access your storage usage data, go to Settings>General>Usage> and finally Manage Storage. This should give you a list of all your storage stealers, going from most storage used to least. From here, you have two options: Either start deleting photos or move them to the iCloud or an external storage. A good rule of them is to leave around 10% of your device’s total storage capacity free.
  • Outdated Software. Your iPhone’s performance can change drastically as it ages. While some speculate this is Apple’s way of gently nudging us into a purchase of a newer model, Apple claims they sometimes slow older versions to preserve the phone, keeping the phone from shutting down due to an aged battery.

    Before buying a new iPhone replacement, check to see if your model has any software updates available. Go to Settings>General>Software Update. If there’s no applicable update for your iPhone, you can keep troubleshooting, or contact Apple to check if there could be an underlying software issue.
  • Too Many Apps Running. Do you really need to have my recipe app, AllTrails and Whatsapp open right now? It may be possible that multiple apps (and unused apps) open at the same time are slowing down the otherwise swift performance of your iPhone.

    Clear your cache and memory once in a while. If you’re not using an app, go ahead and delete it- not only will this free up space for your phone, but if it was an app that continuously ran in the background, you should see the smooth speed of your iPhone return. Turning off automatic app updates can tremendously increase your phone’s performance speed by reducing background processes.
  • High Performance Settings. Messing around with these settings may actually improve how you enjoy your iPhone as a whole. There are some graphic settings on certain models that can be altered to increase performance speed. One of the most useful settings you can change is the Motion setting. By going to Settings>Accessibility, you can see whether your phone has the ‘Reduce Motion’ option set to on or off. If it’s off, try turning it on to speed up your phone. This setting alters that cute little animation your iPhone does when swiping screens or opening apps, which helps speed up the phone by using less resources. For some, it’s also a lot easier on the eyes.
  • A Simple Reset. Sometimes, processes are just too much, your iPhone just gets too hot, or an accumulation of your everyday wear and tear has your iPhone slowed down to a screeching halt. What do you do when your iPhone is suddenly slow for no apparent reason?

    Just restart your phone! Turn it off, give it a second (or 10), and turn it back on. Make sure it’s unplugged during this whole process, too. While we can’t always explain the reason behind our iPhone’s moodiness, we can tell you that restarting your device is a fast and simple way to clear your device’s memory and straighten out those wonky, mishap-filled apps.

If none of these tried and true methods answered “why is my phone so slow?”, it may be time to contact an Apple expert, like ClickAway iPhone repair – or succumb to that shiny new model that was just released. A free basic diagnostic at ClickAway could help in this matter. Contact us to make an appointment to stop in to one of our locations.

Category: cell phone repair

Most of us spend a large amount of time with our cell phones. The majority of the time we’re scrolling through social media, clicking on pictures and video, making video calls and messing with phone apps. All these activities use processing power, internet connection, location gps data and a whole lot more. The activities, in turn, consume battery, draining your cell phone quickly.

Why is my phone battery draining so fast?

These are the primary reasons why you’re experiencing fast phone battery draining:

  • Keeping your phone screen brightness on maximum
  • Turning on notifications for all the apps
  • Keeping your WiFi on all the time
  • Apps running in the background
  • Hardware issues

How can I reduce battery drain on my phone?

  • Let the display on your cell phone turn off sooner
  • Reduce brightness of screen
  • Set brightness to change automatically
  • Turn off keyboard sounds or vibrations
  • Restrict notifications on unnecessary apps
  • Turn on adaptive battery or battery optimization
  • Delete unused accounts and apps

How can I check which app is draining my Android phone’s battery?

In most versions of Android, go to Settings>Battery>View Detailed Usage. This allows you to see a list of all apps along with the percentage depicting battery usage.

Why is my phone’s battery draining when not in use?

There are certain processes running in the background that slowly drain the battery even when you are not using your cell phone. This is normal. As your battery ages and wears out, it’s also likely to drain faster. Ask opens in a new windowClickAway about cell phone battery replacements. ClickAway can also do a free basic diagnosis on your phone to see the status of your current cell phone battery draining issue.

Category: cell phone repair

Given the hundreds of ways your phone can get wet, it’s good to know what to do to get water out of your phone safely and effectively. It was in your pocket when someone pushed you in the pool. Your phone fell in the toilet. You spilled coffee or beer on your phone. These are just some of the ways our customers tell us their phone has liquid damage.

get water out of your phone

Troubleshooting Steps – Get Water Out Of Your Phone

  1. Get your phone out of the water. Simple, right? Eww, but I dropped it in the toilet! I need to get some rubber gloves on… No. Tough it out. Every second of water exposure reduces the phone’s chances of making it. Wash your hands thoroughly later, but for now, the priority is to get your phone away from any more water. If it’s raining, wrap it in any material that won’t let in more liquid (a plastic bag works in a pinch). And, obviously, get out of the rain as soon as you can.
  2. Turn It off and Start Removing Things. The case, and any other accessories, need to get out of the way ASAP. Much like in the emergency room when your clothes get cut off instead of carefully removed, seconds matter. If it was plugged in when water was spilled on it, carefully turn it off at the wall and remove the plug from the socket. Water and electricity don’t mix. If the phone didn’t shut down automatically, power it off now. Take out the SIM card, microSD card, and if you can, the battery. These can all trap water inside, as well as get damaged themselves.
  3. Dry It With a Lint-Free Towel. It’s time to coddle this piece of tech you’ve just abused. If you wear glasses or own a DSLR, you probably have a lint-free towel laying around. If you don’t, a paper towel or washcloth will have to do. Get rid of as much water as you can. The front and back of the phone should be completely dry by the time you finish. Be sure to get the cloth into the charging port, headphone jack, SIM slot, and any other nooks and crannies you can find. The more water you can remove yourself, the better.
  4. Find Things to Help Dry Your Phone Out. Now you’ve got rid of the surface water, it’s time to do what you can to get water out of your phone on the inside. We’ve listed three options here, depending on how well you’ve planned and where you are when disaster strikes.

    Option A: The “Emergency Kit” Method. There are a few premade kit options on Amazon, including this  opens in a new windowNine Lives version. They all work in a similar way: you put your phone inside, seal the top, leave it for at least 24 hours, and fervently pray to any nearby gods. Don’t try to use high heat to speed up the process. You’ll damage your phone even more if you sit it on top of the radiator for hours, or try to blast hot air through it with a hairdryer or fan heater.

    Option B: The Old “Smartphone in Rice” Method. Putting your phone into a bowl of uncooked rice is a well-known way of trying to dry it out. If you’re traveling or otherwise away from home and don’t have access to the emergency kit mentioned above, it’s certainly better than doing nothing. Just be aware ClickAway cell phone repair technicians have had to remove rice kernels from phone ports before.

    Option C: The “Air it Out” Method. Look around the area for a place with air movement. Hopefully you’re indoors, or some other place where there’s little chance of the phone getting wetter. Your main goal at this point is evaporation of whatever liquid is still inside. A fan is ideal, but even a laptop, cable box, or TV has some exhaust vents. While you don’t really want dirty air blowing onto your phone, a quick wipe of the vents will help.

    Be sure the phone rests at an angle: water should be flowing out of the device, not pooling inside of it. Put a paper towel or napkin underneath to absorb whatever water drains out.

If you still have a dead phone at this point after trying everything to get water out of your phone, it’s likely to be time for a trip to the nearest ClickAway repair shop. Depending on which components got damaged and what kind of phone you have, though, repairs aren’t always prohibitive.

Category: cell phone repair

Like any computer, a smartphone may sometimes stop responding and leave you asking, “why does my phone keep freezing?” An app or an operating system glitch may prevent your phone from working. A slow or disconnected internet connection can do the same.

Troubleshooting – Why does my phone keep freezing

There are several reasons why an iPhone, Android, or another smartphone might freeze. The culprit may be a slow processor, insufficient memory, or a lack of storage space. There may be a glitch or a problem with the software or a particular app. Often, the cause will reveal itself with the corresponding fix. Other times, a basic troubleshooting step may fix the problem without revealing the cause.

why does my phone keep freezing

How to Fix Your Freezing Phone 

Follow these steps, in order, to get your smartphone working again and stop asking why does my phone keep freezing.

  1. Reboot the iPhone or Android. As with most electronic devices, the first troubleshooting step is to turn the device off and on. Your phone is no different. A restart or reboot may resolve a number of problems.
  2. Update iOS or Android. A flaw in the system software can cause sporadic and unpredictable problems. Updating to the current version of iOS or Android resolves any systemic problems identified by the developers.
  3. Update iOS or Android apps. A bug in an app can affect a device’s available memory or performance. The best software developers maintain their software and publish periodic updates. Configure your iPhone to automatically check for app updates or update apps on your Android smartphone.
  4. Force the iOS or Android app to close. This procedure works when an app is stuck in an unusable state—you tap it, and it doesn’t open or doesn’t respond. Much like on a computer, forcing an app to close stops the app so you can start it again.On iOS, you shouldn’t need to quit apps often. iOS pays attention to which apps should be running and stops apps that don’t require as much of the device’s resources.
  5. Use Android storage manager or free up your iPhone’s storage space by deleting apps, photos, or videos. Store videos and photos somewhere other than on the device. Videos take up the most storage space. A lack of storage space can cause a phone to pause or appear to stop working, while full (or almost full) storage may slow the device.
  6. Delete problem iOS or Android apps. If the phone frequently freezes after you open an app, remove the app. Some apps are flawed or prone to crashes.
  7. Reset the iPhone or Android device. If you tried all the above steps and your phone still freezes, reset the device. After a reset, go through the standard setup process, like you did when you first got the phone. On both iOS and Android, you can restore from a previously made backup.
  8. Visit a licensed repair facility like opens in a new windowClickAway phone repair. If you tried all the above steps and your phone still freezes, seek a specialist to figure out if there’s a hardware problem with the device. We can often do this during a free diagnostic.

Category: cell phone repair

How much to replace iPhone battery? AppleCare and Non

Make sure to dig into the data about your iPhone’s battery to determine if the replacement is even warranted. ClickAway’s free diagnosis is a good start. Rest assured, if you hang onto your iPhone long enough, a battery replacement will be warranted eventually. New batteries cost from $49 for older iPhones or $69 the X, XS, XS Max, and XR, if you go through Apple. Plus you may go without your iPhone for days if you don’t live near an Apple Store. You could go to a third-party repair shop like opens in a new windowClickAway. We recommend you choose a reputable service center that guarantees their parts.

How much to replace iPhone battery

More Details – How much to replace iPhone battery?

Modern lithium ion batteries are brilliant. They’re energy-dense, charge quickly, and rarely explode. However, they’re not perfect by a long shot. Unfortunately, modern smartphones such as the latest iPhones don’t have everlasting batteries. So if your iPhone battery has given up the ghost, is it worth the hassle and expense of replacing it and getting a new one installed?

It’s probably worth taking a minute to talk about when a battery needs replacement. With each charge cycle, lithium batteries begin to lose some part of their original capacity. At some point, this can progress to the extent that your device doesn’t last long enough to be of practical use. Lithium ion batteries also lose some of their ability to provide peak voltage and power. This is why Apple throttles iPhones with poor battery health, to prevent shutdowns that result from a battery that can’t output enough power. In either case, putting a brand-new battery into your phone is an option. Give us a call and we can tell you exactly how much to replace iPhone battery you have now.

Troubleshooting steps – how to remove virus from iPhone

Though iPhone viruses are rare, they can happen. Typically, this occurs through a few different methods, but it’s almost never totally your fault.  Hackers are clever, and are always finding new ways to infect devices for nefarious purposes. You can get a virus from clicking links you don’t recognize, or downloading sketchy apps. 

A common method for hackers to load viruses and malware on your iPhone is via iMessage. You’ll get a message telling you something urgent, and encouraging you to click a link to resolve an issue or claim a prize. When you do, your phone is subject to whatever is on the other end – and it’s almost never good.

If you believe your iPhone has a virus, we’ll show you how to clean your phone from virus threats, how to get rid of a virus on your phone already, and discuss some apps that can help keep your Mac and iPhone safe from harm.

How to find out if my iPhone has a virus or malware?

Plainly put, your iPhone will be acting strangely. Devices with viruses or malware are often slow, and can hijack normal functionality, like search. This is why removing viruses from iPhone or iPad is so important. If your phone is acting abnormally, consider what links you may have clicked recently. There’s no Safari virus on iPhone, but Safari can be a gateway for hackers to load malware  or other bloatware onto your device. 

You should also think about which apps you’ve recently downloaded. Apps are a direct way for hackers to gain entry to your phone, and it’s not always as direct as it seems. Developers often use snippets of code called APIs that are open source to access services in the cloud, and hackers have been known to inject malware and viruses into APIs. 

Prevention is still the best path forward. Don’t click links you’re not confident in, and don’t download sketchy apps from any source.

How to remove virus from iPhone

Now that we know why it happens, let’s discuss how to get rid of virus on phone and keep it from occurring again.

  • Delete apps that look suspicious. Dig through the apps on your phone: do any look suspicious? Do you recall downloading each of them, and do you use them often enough to keep around? The answer to “how to remove virus from iPhone?” is often as simple as deleting an app. Apps have associated files, and deleting them typically removes the files they imported. All you need to do is press and hold on the app icon, and select “Remove App” from the menu that appears. 
  • Clear history and website data. Understanding how to remove virus from iPhone history is critical, too. Viruses can live in your browser history or website data, especially if you revisit a suspect website on your phone often. Viruses can re-inject files onto your phone, perhaps doing more damage. 
  • Restart your iPhone. Viruses and malware often happen while your phone is operating, and shutting your phone off completely can stop a virus or malware form working. It’s a simple measure that can often save you a lot of headache. Keep in mind you will have to shut your phone down; putting it into Airplane Mode won’t do the trick. All you have to do is hold down the power button on the left side of your iPhone and the volume up button on the right side for a few seconds. On the screen that appears, slide the icon at the top of the screen to power your phone off.
  • Restore your iPhone from a previous backup version. Apple provides a small sliver of iCloud storage for backups, but it’s often not enough to store many backups. It’s also not a useful method if you’ve had a virus on your phone for a long while. Each backup iCloud has may also be corrupted!
  • Restore with factory settings. If all else fails, or you simply want to start completely over with your iPhone, you can always reset your device to factory settings and start anew. Know that any data you haven’t backed up will be lost

Remember, preventing issues is far better than solving them. Fortunately, opens in a new windowClickAway gives a free diagnosis before you decide to pay anything. The risk is minimal but the knowledge of what is wrong is of huge value. Call 800.960.9030. Request a free quote.

Why is iphone screen unresponsive to touch after I dropped it?

Does the glass repair fix this? Yes. Non responsiveness of your phone due to a drop will be corrected with the Glass & Digitizer repair. The Digitizer that is being replaced is the part responsible for all touch functionality. All repairs include a free diagnostic. You will know ahead of paying what problems we uncover with your damaged phone. We give you an estimate so you know what to expect. Call 800.960.9030. Get a free quote

The touchscreen is your primary means of control over your iPhone, and if it doesn’t work, your phone doesn’t work. However, while an unresponsive touchscreen — any touchscreen that either doesn’t respond at all to your taps or that responds only occasionally — can be frustrating and alarming, there are a number of simple fixes you can try to get it up and running again.

The first thing to try should be obvious: Restart your iPhone. Of course, you may find that your touchscreen is so unresponsive that you can’t even shut your iPhone down normally. In this case, try a force restart.

iPhone screen unresponsive to touch

Check your screen protector

Screen protectors are usually very thin these days, but in certain rare cases, they may be the reason why your iPhone touchscreen isn’t working. As such, you should check to see whether your screen protector has been applied properly to your iPhone’s touchscreen. If it hasn’t, try removing and reapplying it or reapplying a new protector if you have one available. ClickAway can do this for you as well.

Try updating your phone

Assuming that you’ve tried the two steps above and your iPhone touchscreen still isn’t responding, you should next try updating your iPhone by connecting it to your computer. You won’t be able to update it normally (due to the unresponsive touchscreen) and will instead have to put it into Recovery Mode before updating.

Factory reset iPhone

Updating your iPhone should resolve any software-related issues that may be causing your iPhone’s touchscreen to freeze. However, if it still doesn’t work, it may possibly be worth performing a factory reset on your iPhone.

Contact ClickAway for Further Repair Diagnostics

If you still have an iPhone screen unresponsive to touch after all these steps, contact opens in a new windowClickAway for more in-depth look into your iPhone. We have been repairing iPhones since the beginning.

Are cell phone repair kits worth it? There are a variety of phone screen repair kits offered for sale. Before you invest in buying repair kits and replacement parts make sure you are prepared to tackle the task. Otherwise, you could end up wasting money on repair kits and parts that only further break your device.

Certain phones are much easier to fix than others. For instance, iPhones are the trickiest to repair and many that attempt to fix their iPhone end up regretting it. DIY repairs should be reserved for people with a working knowledge of phone parts and experience taking similar devices apart and putting them back together. Keep in mind, conducting repairs DIY-style is risky because it can void your warranty or insurance. Call opens in a new windowClickAway at 800.960.9030. Get a free quote

Are Cell Phone Repair Kits Worth It?

Are Cell Phone Repair Kits Worth It?

First, users have to remove the screen and disconnect the home button, camera, sensors and microphone. DIY kits also ask users to melt adhesive with a hair dryer without damaging the phone.

According to Consumer Reports, the worst part was dealing with tiny screws. “They were stripped,” said one tester. “I mean, anyone who’s built anything or taken anything apart knows how aggravating stripped screws can be, but imagine having to deal with those screws and having them be nearly microscopic size.”

After the fix, the tester’s phone worked — but it now has a dark, shadowy image in the upper left corner of the screen. “To me, the hours that I put into this — the aggravation and the stress — it just wasn’t worth it.”

The take-home message? Fix your screen at your own risk! It can save you money if you’re up for a challenge.

ClickAway Virus Removal Service

Viruses. Spyware. Malware. Pop-ups. These words either had a different meaning or no meaning at all until recently. However, they have come to represent the greatest threat to the computer age that we in Northern California and especially the Bay Area are enjoying so much. Above all, a virus can destroy your computer, leave you open to financial threats, damage your business, become a source of personal embarrassment, and can even threaten the system of everyone connected to you. The people who create these ills are smart and dedicated. To combat them, you need a virus removal service who can stay ahead of the latest digital crimes. At ClickAway, we’re proud to fight back.

Our PC and MacBook virus removal service is one of our most requested by our computer repair customers. In addition, we are happy to do on-site visits to your home or office. When a virus strikes, it’s important that you take care of it immediately, before it can seize your computer and lead to spiralling infections. Therefore, we use industrial-strength software and years of expertise to diagnose and remove the problem and work to mitigate any damage you may have suffered.

How To Remove A Virus From Android and iPhone

In addition, cell phones are susceptible to virus infection. Virus removal for Android as well as removing viruses from iPhone can be done by ClickAway. Not sure how to tell if your phone has a virus? Mobile malware is on the rise and ClickAway's free diagnostic can help identify the damaging app. Although Android mobiles don’t get “viruses” in the traditional sense, they are vulnerable to a whole host of malicious software that can cause chaos on your phone. Similarly, reports say 97% of all malware targeted Android gadgets. That leaves a very small percentage for virus attacks targeting iPhones. However, that doesn’t mean you can’t get a virus on your iPhone.

Virus Removal Service Includes:

  • Scan for viruses, malware, pop-ups, and spyware$50 Off Virus Removal Couponopens IMAGE file
  • Remove viruses, malware, pop-ups, and spyware
  • Install spyware removers and pop-up blockers
  • Check for current version of anti-virus
  • Defragment hard drive
  • Install Microsoft critical updates
  • Set up for automatic Microsoft critical updates
  • Check hardware (fans, power supply, processor)
  • Check for sufficient memory
  • Clean interior to remove dust and other debris

Whenever talking about viruses, we tend to lapse into medical terminology, but that’s because they follow the same pattern. In conclusion, a computer can be infected and that can cause illness and deterioration. We’re not saying we’re doctors, but when you want virus removal to make your system healthy again, ClickAway is proud to be the service you can trust.

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