Depending on your needs, you be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?”
Make sure your IT Tech is experienced
There is a big difference between book-learned knowledge and knowledge that is acquired through thousands of hours in the field. Within any business there are so many different forms of technology, it is next to impossible to book-learn them all. Printers, servers (old and new), desktops, laptops (many flavors), security, backups, malware, remote access, cell phones, websites, customer databases, accounting packages. These are just a few of the things a tech will have to deal with.
An experienced field technician is exposed to all of these business variables. They develop processes to keep them healthy, or quickly and accurately fix them when they break.