Our free diagnostic at ClickAway can catch most viruses. Many laptop viruses start with irritating popup ads, redirects to sites you’ve never heard of or blocked antivirus websites. We can remove most viruses by taking these steps:
Boot your computer into safe mode
Download antivirus software onto a separate computer and transfer it to your laptop
Run the antivirus software and eliminate the virus
If the virus can’t be detected through antivirus software, we can open the registry editor. There, we find the programs that have been loaded by the virus, and disable or delete them. Once we do this, your computer should go back to operating normally again. In some rare cases, the virus may have infected key components of your operating system. If so, the only way to remove the virus will be to reformat your hard drive and reinstall the OS. However, this isn’t necessary in most cases.