How to fix hard drive failure

Steps To Fix Hard Drive Failure You turn your computer on and nothing happens. The first feeling you experience is panic, and then it moves to fear. The fear is that your data is gone and there is nothing you can do. But don’t panic. There are steps you can take to fix a hard Read More »

How to replace the hard drive

You’ll need to replace the hard drive in your computer for one of two reasons: either your current drive has experienced a hardware failure and needs replaced or you want to upgrade your primary hard drive for increased speed or capacity. Replacing the hard drive is a pretty easy task that anyone can complete with a little help. ClickAway Read More »

How to format a hard drive

How to format a hard drive on Windows – internal or external drives Your Windows hard drive may be partitioned into several different drives. Aside from your primary C drive, you may have smaller internal drives with names like D, E, F, etc. External drives are, again, hardware like USB drives or other external storage Read More »

How to fix usb ports

 If your USB port stops working, it’s not necessary that it’s broken. Below are some solutions that can fix this issue:  How to fix usb ports – Troubleshooting steps Step 1: Restart the PC Restarting the PC is the answer to many problems, and it is a common solutionto USB port problem as well. Step 2: Uninstall USB Read More »

Why does my pc keep disconnecting from wifi?

If your Wi-Fi is working fine but your PC keeps disconnecting from it, then your PC’s network card may not be receiving full power. Windows has a built-in power saver option that gives less power to the network card. You need to disable this feature. How to fix – Why does my pc keep disconnecting from wifi? Go Read More »

Why does my pc keep crashing?

An overheating computer is the most common cause of random crashes. Similarly, ensure you do not have any large items blocking the air vents, as this can also cause the fan to fail and your computer to crash. Another useful tip is to listen to your computer’s fan. Why does my pc keep crashing – RAM or Hard Drive Problems? If your PC only shows manufacturer logo and then crashes right before it was supposed to load Read More »

Why is my pc overheating?

The question “why is my pc overheating?” is asked a lot in our PC repair shops. While most modern computer components can deal with a lot of heat in an efficient manner, overheating still poses a lot of danger for your PC. For anyone who is investing hundreds to thousands of dollars into a computer, Read More »

What if I get disconnected during remote IT support session?

Disconnected during remote IT support? If you get disconnected during remote IT support session we can easily reconnect. We require you to be on the phone during the remote IT support session, so we can guide you through the process to get you back online. You need to have a working internet connection is all. Read More »

How do I request remote support?

Easy Steps To Request Remote Support After contacting ClickAway, you can begin a remote support session by navigating to the remote support button at the top of our home page on the website. This opens up a new window called Once open, you will input a six digit security code unique to your session Read More »

Do IT support technicians have full access to my computer?

Access To My Computer During Remote IT Support Sessions   Do you have full access to my computer during a ClickAway remote IT support session? No. Access to content requiring a password on your device will be inaccessible to an IT support representative unless you elevate access. This requires you to type in your password. If you Read More »