Is an OS provided with my computer rental?

An operating system is provided for each machine that we rent out. If there is something special you need, let us know and we can work out the details. Call 800.960.9030. Request a free quote..

I need help with my rental. What should I do?

Give us a call or stop in if you are near one of our Bay Area locations. We can also remote in to see what’s going on or swap it out for another device if needed. Call 800.960.9030. Request a free quote.

What is your customer retention rate over the last 7 years?

We have over 1000 requests a month that are from repeat customers so our retention rate if quite high. Many of our customers have been with us since the beginning in 2002. We are always happy to provide a list of references. Our IT Services clients enjoy the longevity of our technicians, many who have Read More »

Who will actual come to my place of business?

Depending on your needs, you be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?” Make sure your IT Tech is experienced There is a big difference between book-learned knowledge and knowledge Read More »

Do you specialize in any industry? Typical client?

No. Our technicians service a variety of local small businesses. No one client makes up the majority of our revenue and focus. A typical client is a small to medium business that is looking to have ClickAway as their on call IT support, rather than having a full-time staff.

Can my phone be repaired while I wait in one of your locations?

Almost all repairs can be completed while you wait by one of our experienced technicians. Some repairs, such as water damage repair, generally need to be dropped off for at least 24-48 hours. After our free diagnosis, we will give you an accurate time estimate for repair. Call 800.960.9030. Get a free quote

After dropping my phone why is it unresponsive to touch?

Does glass repair fix this? Yes. Non responsiveness of your phone due to a drop will be corrected with the Glass & Digitizer repair. The Digitizer that is being replaced is the part responsible for all touch functionality. All repairs include a free diagnostic. You will know ahead of paying what problems we uncover with Read More »

Are DIY Phone Repair Kits Worth It?

There are a variety of phone screen repair kits offered for sale. Before you invest in buying repair kits and replacement parts make sure you are prepared to tackle the task. Otherwise, you could end up wasting money on repair kits and parts that only further break your device. Certain phones are much easier to Read More »

How much to replace an iPhone screen that’s out of warranty?

If you don’t have a warranty or insurance coverage for your phone, you’ve got more options. We recommend choosing an experienced repair shop with a good reputation. An unskilled repair person could cause additional damage to the body or interior electronics of your iPhone. As a result, this will cause more problems and could lead Read More »