What if I get disconnected during remote IT support session?

Disconnected during remote IT support? If you get disconnected during remote IT support session we can easily reconnect. We require you to be on the phone during the remote IT support session, so we can guide you through the process to get you back online. You need to have a working internet connection is all. Read More »

How do I request remote support?

Easy Steps To Request Remote Support After contacting ClickAway, you can begin a remote support session by navigating to the remote support button at the top of our home page on the website. This opens up a new window called logmeinrescue.com. Once open, you will input a six digit security code unique to your session Read More »

Do IT support technicians have full access to my computer?

Access To My Computer During Remote IT Support Sessions   Do you have full access to my computer during a ClickAway remote IT support session? No. Access to content requiring a password on your device will be inaccessible to an IT support representative unless you elevate access. This requires you to type in your password. If you Read More »