What is your customer retention rate over the last 7 years?

We have over 1000 requests a month that are from repeat customers so our retention rate if quite high. Many of our customers have been with us since the beginning in 2002. We are always happy to provide a list of references. Our IT Services clients enjoy the longevity of our technicians, many who have Read More »

Who will actual come to my place of business?

Depending on your needs, you be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?” Make sure your IT Tech is experienced There is a big difference between book-learned knowledge and knowledge Read More »

Do you specialize in any industry? Typical client?

No. Our technicians service a variety of local small businesses. No one client makes up the majority of our revenue and focus. A typical client is a small to medium business that is looking to have ClickAway as their on call IT support, rather than having a full-time staff.