ClickAway Network Solutions
- Network Switch: Installation and maintenance of your computer network.
- Network Security: We will do the dirty work and keep security updated.
- Network Firewall: Additional security to stop or mitigate unauthorized access.
- Network Router: We will setup your router for any business environment. We can also install or repair network routers for homes too. Ask about our connect network services.
- Network Hub: We install and maintain network hubs to connect multiple computers or other routers.
- Network Extender: In need of better Wi-Fi in your business or home? We can install a range extender to give your network a boost. Ask about our successes with mesh network systems.
5-Star Service!
Reset a router and modem if you suspect your network isn’t working as it should. Maybe web pages aren’t loading, Netflix freezes halfway through a movie, or your smart speakers suddenly stop playing music.
Whatever the case may be, restarting the router gives it time to cool off and flush out its memory. Sometimes, especially with older hardware, having the router on and working in overdrive for too long is enough to demand a restart.
Steps To Reset A Router:
- Unplus both router and modem. If you have other managed network hardware, such as a network switch, unplug that hardware too.
- Wait at least 30 seconds
- Plug the modem back in
- Wait at least 60 seconds
- Plug the router back in
- Wait at least 2 minutes
- Test to see if the problem was fixed
A Frequent Fix To Router Problems 75% Of The Time
Resetting a router is one of the simplest troubleshooting steps you can take to fix your Wi-Fi connection. We know this answer can be annoying but the fact is, resetting a router fixes a lot of problems.
Restarting also fixes problems with network hardware, such as a digital modem (be it cable, DSL, satellite, or fiber) as wells as a router. Did your smartphone and laptop both lose connection to the internet? Is your NAS no longer showing up on your desktop? Are your connected devices sluggish when it comes to streaming and browsing online? If so, reboot the router and modem. Rebooting network hardware corrects network and internet issues 75 percent of the time or more.
The router and modem must be restarted in the right order for the reboot to fix the problem. If the devices are not rebooted in the correct order, you could lose internet connectivity completely.
If Resetting Doesn’t Work?
If rebooting the router and modem didn’t fix the problem, You need more specific troubleshooting methods for the network or internet use. ClickAway can do this for you or continue with DIY tips. If the modem has trouble getting a signal from your ISP (the first three lights aren’t solid), contact your ISP for help. Otherwise, look closer at the network setup inside your home.
A Reboot Doesn’t Change Your Settings
There is a fundamental difference between resetting a router or modem and rebooting one. One is more temporary than the other and both are used for unique purposes.
A Reset Reverts to Factory Settings
To reset a router or modem is the short version of a factory reset of the device, which means removing the wireless settings and other configurations. Resetting puts the router or modem in its original default state before any changes were made to it, which includes reinstating the default router password, clearing the Wi-Fi password, deleting custom DNS servers, and more. Reset a modem or router by using the Reset button that’s usually located on the back or side of the device.
How Often Should I Reboot My Router?
There is no hard and fast rule about how often to restart your router. For smoother performance overall, consider taking this step on some schedule outside of addressing sluggish network issues as they arise. You may prefer to create your own weekly or monthly routine or look to the router’s manufacturer for guidance.
Steps to connect Alexa to WiFi
To connect Alexa to WiFi network or a new network, open the Alexa app and tap Devices. Then select Echo & Alexa and choose the Alexa device you want to connect. Finally, tap Change next to WiFi Network and enter the WiFi password for that network. Don’t forget to read our FAQ about the best passwords for WiFi as we are seeing an increasing number of hacks. Amazon also provides some tips that might be useful.
My Alexa is Not Connecting to the Internet
- Check your internet connection to be sure it’s working properly. …
- Manually restart both the modem and wireless router, wait five minutes, then connect Alexa to Wi-Fi. …
- Restart the Alexa-enabled device. …
- Confirm that the Wi-Fi password is correct.
How to connect Google Home to WiFi
Your Google Home or Google Assistant Speaker hangs on your every word in order to bring music requests, smart home control and answers to queries – but only if it’s connected to Wi-Fi.
This link should be made during the initial setup of your Google Nest Mini, Nest Audio or Nest Hub. If you’re changing Wi-Fi networks or connecting again after the initial setup, you’ll need to scour through the menus of the Google Home app.
During initial setup, you’ll be prompted to connect your speaker to a Wi-Fi network, but you can always go into the settings menu of an individual device and reconnect if, for whatever reason, the device has forgotten your network.
You will need the Google Home app installed on your phone or tablet, which you can do through the App Store or Google Play store.
Connecting to Wi-Fi during initial setup
- Open the Google Home app.
- Click the + sign top left and tap Set up device.
- Go through the menus, selecting the location of your device and its name.
- When the list of Wi-Fi networks appear, choose your network, enter the password and tap Connect.
- The pair will then shake hands for a few moments, before the app notifies you the device is connected.
Connect to Wi-Fi after initial setup
- Open the Google Home app.
- Select the device you want to connect to Wi-Fi from your list of rooms (or from the Local devices section in Account), then select the settings cog in the top-right.
- Select the Wi-Fi tab ( and choose your network from the list, entering the password and tapping Connect.
Troubleshooting – Google Home won’t connect to WiFi
The above steps should be enough to see your speaker connect to your Wi-Fi network, but we know through experience this isn’t always the case. If your Google Home can’t connect to Wi-Fi, try the steps below:
- Restart your router and wait 30 seconds.
- Reset your Google Home or Assistant-enabled device to factory settings.
- Update the firmware on your router.
- Ensure your speaker and phone/tablet is within ample range of the router.
- Check your phone or tablet is connected to the same network you’re trying to connect your speaker to.
Knowing how to change Wi-Fi password will keep your internet safe. Changing your Wi-Fi password to something more protected rather than the factory settings, and to something you can remember is important.
Knowing how to change Wi-Fi password will keep your internet safe. Changing your Wi-Fi password to something more protected rather than the factory settings, and to something you can remember is important.
A Wi-Fi password allows devices to connect to the wireless network created by the router in your home or business. This is either the router’s default Wi-Fi password or a password that you assigned to the router when you set it up. Without a good password, your network could be vulnerable to snoopers, drive-by hackers, or other types of threats.
Hacking isn’t just for computers. Wi-Fi routers and cable modems can get hacked, too. And since router hacks can affect your entire Wi-Fi network, they can be even more dangerous.
Steps to change Wi-Fi password
Your password should be complicated enough to be difficult to guess yet still straightforward for you to remember it. The actual steps to know how to change Wi-Fi password will vary based on the brand and model of your router, but the basic process is the same.
The only negative to changing your password is that after it is reset, you will have to log back into your network from every wireless device in your home or business. This includes all laptops and desktops, tablets, cell phones, smart TVs, Blu-ray players, smart speakers, gaming consoles and any other smart home device you have connected to the network. ClickAway can do this for you quickly in person if you’d rather. But here are the DIY steps to learn how to change Wi-Fi password and create a more secure wireless network:
- Log into your router’s firmware. To do this, open your browser and type the IP address of your router in the address field. In Windows 10 you can go through the settings app >network & internet > Status. Select “view hardware and connection properties.
- Change your router settings. At the firmware’s home page, select a tab that says “wireless” or similar. Make sure security is set to WPA2. That’s the strongest level available for personal Wi-Fi networks. Now, look for an entry for your current password. Type the new password in the correct field and click apply.
- Log into all your other connected devices and change the network settings to the new Wi-Fi password.
How to create a strong Wi-Fi password
If your password is something like 123456789 you should create a stronger password immediately. Likewise, if your password is long and difficult such as #$%54GN@!*, this will be quite hard to remember. When choosing a new password, try to follow these suggestions:
- It is better to have a longer password — 8 characters at least. A 16-letter password using only lower-case letters yields a brute force time to break of about 14 years. Adding a single upper-case letter increases this to over 400,000 centuries.
- Forgo regular dictionary words, they are very easy to hack.
- You can play with spelling — deviating from the correct spelling is a good thing for passwords.
- Avoid weak obvious passwords like 1234567890 or abc12345.
Signs your Wi-Fi network has been hacked
Your router is responsible for managing the connection between your internet-connected devices and your home Wi-Fi. Once your router has been successfully hacked, the third-party can carry out malicious activities including identity theft, malware attacks and website reroutes. Here are a few symptoms of a compromised router:
- Your router login is no longer effective
- Foreign IP addresses are listed on your network
- You’re receiving ransomware and fake antivirus messages
- Software installations are taking place without your permission
- Your internet service provider reaches out to you.
Depending on the culprit behind your router’s hack, you may notice any one of several signs that your network has been compromised. If the hacker is simply looking to access a free Wi-Fi connection, your only sign may be a foreign IP address listed on your network and slower speeds than usual. opens in a new windowForbes published an article recently about drive-by hackers and the importance of resetting your router and password. Contact ClickAway for details on how to reset a router or for help learning how to change Wi-Fi password.
When the network is down, email isn’t working properly, or you can’t get to the Internet – ClickAway’s IT support staff is there to help! Get the right diagnosis for fast connect network response. We make sure sensitive data is handled correctly and ip addresses are setup securely. Our technicians ensure your system connects computers as you envision.
Design & Fast Ethernet
ClickAway has the network technicians to ensure a smooth design and worry-free setup for your small office. We can design a network from scratch or upgrade an existing network, you need an IT services company that has the experience to get it right the first time.
Install Routers & Network Switch
Wireless and wired networks are our specialty! Whether you have 5 or 50 computers, we’ll work to make sure you have a dependable network connection. Our team of certified network engineers are on call for emergency server installation and repair. This includes managed switches, ethernet switch and more.
Our expert technicians can wire a small office or add additional ports to an existing network. After we complete a cabling job, we verify the integrity of the network and provide you a written network certification. The cabling connects computers, routers, unmanaged switches and managed switches.
Network Security
Whether you need basic or advanced security, our expert network engineers will help you with all your network security issues. Our technicians will connect computers and ensure your exposure to hackers is limited. We can incorporate email security and intrusion detection software. We make sure sharing resources is safe.
Signing on for our Preventative Maintenance Business IT Package also makes you a ClickAway Preferred customer, with the benefits of priority service and discounts on services. Get or keep a fast ethernet and let us resolve issues with managed switches and any other hardware and software concerns.
Interested in speaking with our team?
One of our managed IT experts will contact you as soon as possible.
Free Consultation
Risk free consultation & diagnostic is always free, regardless of the solution.
Low-Price Guarantee
Guaranteed lowest price, we beat all competitor pricing.
We Come to You
Our techs come to your business or home to service your network
Connecting Your People and Devices
You know the value of connections and we make some of the most important connections in life and business through networking. It’s the same concept that helps you connect all of your devices in your home or small business. With connected networks, all of your home or small business devices add value.
At ClickAway, our mission is to help you get the most out of your digital experience. We want to connect and partner with you to help you get the best use out of your computers, internet connection, printers, and TV and game systems.
Connecting networks can be a daunting task if you decide to do it yourself. ClickAway’s networking specialist will come to your Bay Area or Northern California small office or home. We take care of all the little details that go into making the bigger picture.
Kudos for ClickAway!
Our goal is 100% customer satisfaction, and we treat every customer the way we would treat our families and friends. It seems to be working – look at these awards!
ClickAway is licensed and insured, and has been a member in good standing of the Better Business Bureau since October 2003.
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We’re rated A by Angie’s List members and are a four-time Super Service Award winner, including for 2012! Only 5% of Angie’s List companies achieve this high honor!
Check out all of our four- and five-star ratings at Yelp! Yelp’s goal is to connect people with great local businesses with “Real People. Real Reviews.”
San Jose Mercury News readers voted ClickAway Best Place for Computer Repair two years in a row! With 674,600 readers, the Merc is the source for Bay Area info. Visit opens in a new windowmercurynews.com
