ClickAway IT Support & Services
Experienced IT services provider whose primary goal is to allow our customers to focus on what makes their business great. Let us take responsibility for supporting and evolving your IT environment, freeing your staff to provide world-class services to your customers.
Whether you need managed IT services, IT consulting services, or one-time projects, ClickAway can handle any level of request for your IT environment.
- Managed IT Services. Jargon-free communication
- Industry Consulting. Small Teams. laser-focused
- Stress-Free Projects. Headed by talented project managers
- Powerful Cyber Security. The right balance between security and productivity
IT SERVICES TO SUIT YOUR NEEDS
ClickAway Managed IT Services FAQ
High customer retention for ClickAway IT Support
We have over 1000 requests a month that are from repeat customers so our retention rate is quite high. Many of our customers have been with us since the beginning in 2002. We are always happy to provide a list of references. Our IT Services clients enjoy the longevity of our technicians, many who have over 10 years with us. Our customers know we stand by our commitment to resolve any issue in a timely manner and within a reasonable budget. That has been our commitment since Day 1.
ClickAway IT support is a Managed IT Service Provider headquartered in Campbell, California, with 10 years of experience serving the IT needs of small and medium-sized businesses throughout the Bay Area. opens in a new windowClickAway IT is recognized as a Lenovo and Dell authorized service provider and enjoys top standing by Diamond Certified and Angies List among others. Call 800.960.9030. Get a free consultation
ClickAway IT Response Times & Resolution Times
- 2 minute average initial ClickAway IT response times
- 15 minute average response time
- Less than 2 hours average resolution time
Depending on your needs, you will be assigned 1 or 2 specific technicians that will service your business. The last thing you want to hear from your technician when they walk in the door is “where is the server?”
We make sure your IT Tech is experienced
There is a big difference between book-learned knowledge and knowledge that is acquired through thousands of hours in the field. Within any business there are so many different forms of technology, it is next to impossible to book-learn them all. Printers, servers (old and new), desktops, laptops (many flavors), security, backups, malware, remote access, cell phones, websites, customer databases, accounting packages. These are just a few of the things a opens in a new windowClickAway tech will have to deal with.
An experienced field technician is exposed to all of these business variables. They develop processes to keep them healthy, or quickly and accurately fix them when they break. Call 800.960.9030. Get a free consultation
IT security policy for 2021
Yes! ClickAway IT services is ready to serve as your trusted data security adviser to help develop an IT security policy for 2021 for your business. During the onboarding process we ensure all the necessary security services are configured to protect your business. If you would like to review or update your security policy at any time please reach out to your tech advisor.
Our technicians service a variety of local small businesses. No one client makes up the majority of our revenue and focus. A typical client is a small to medium business that is looking to have opens in a new windowClickAway as their on call IT support, rather than having a full-time staff. As such, we are well versed in a variety of data security concerns across many industries. Being headquartered in the heart of Silicon Valley, we are on top of new threats and hack attempts. Our remote access can also help in a moments notice.
Small Business IT Support
When you need an expert IT support solution for your business in San Jose, Palo Alto, Santa Cruz, and nearby cities, contact ClickAway. We’ll dispatch a professional IT consultant and network administrator to your location to quickly resolve any issues. Whether your equipment is PC, Mac, or a combination of both, we’re quite knowledgeable and here to help. opens in a new windowWatch some of the past issues we’ve encountered.
Full-Service IT Support
With Managed IT Services, you can rest assured that all of your IT needs are being met. Our highly skilled technicians are well versed in technology and can serve your current and future IT needs Because we offer both remote and local onsite service. Your technology systems’ success depends on a structured framework. There is no single silver bullet that warns off intruders, banishes trouble, or protects your data. That’s why ClickAway IT support provides a proactive and comprehensive approach to Managed IT Services. We focus on delivering the highest levels of availability and security anytime, anywhere – from end-user devices such as laptops, desktops, and smartphones to servers, virtualization, cloud computing, and IT optimization. We cover your entire network both onsite and off-premise.
No Nickel and Diming
ClickAway offers affordable, fixed-cost, tailored-to-your-needs support options which lead to predictable costs for you.
ClickAway is of the few firms in the Bay Area with advanced security solutions to protect you against Ransomware, hackers, and disgruntled employees.
Peace-of-Mind in a Nutshell
The most sought-after IT infrastructure is, by all measures, secure, stable, easily accessible, scalable, and fully optimized. In other words, once you don’t have to worry about it. By outsourcing all or part of your IT service and support to ClickAway, you’ll be joining forces with a business partner who is dedicated to your complete satisfaction and success. In conclusion, we are driven to find the best possible and most cost-effective IT solutions for your business. And since we can proactively monitor every aspect of your network, you can spend your precious time running and growing your business. If there’s a faster and easier way to automate your tasks, streamline your processes, maximize your productivity, and catching problems before they occur, you can be sure we will find it.