Remote & Online Support

Remote & Online Support - Distance Learning Setup

At ClickAway we recognize these are difficult times and your business needs to be running smoothly either in the office or at home. The same goes for your student learning at home virtually. This is why we offer full remote and online support for all your computer needs. We provide Apple support online and Windows online support for individuals and businesses. ClickAway can help with online computer repairing issues as well as distance learning setup and support.

Our certified technicians can remote into your systems and take care of most of your computer and network problems without being on-site. Most issues start with a quick phone call to try and resolve. From there, you can authorized us to access your devices remotely to fix problems. Below is a list of some of the online help options:

Business:

  • Network support
  • Application Support
  • Debugging & patching
  • Server Support
  • Assisting with new hardware setup (printers, scanners, drivers, multi-monitors)
  • Duo – resets (authentication and access)

Home Office:

  • Log-on corp. network configurations
  • Remote access configuration
  • Local printing of corp. documents
  • Assisting with new hardware setup (printers, scanners, drivers, multi-monitors)
  • Video and chatting software support & training
  • Set-up for two-factor/multifactor authentication
  • Distance learning setup
distance learning setup

How to get started in three easy steps!

  1. Call and set an appointment, we will provide with a 6-digit code you will need to start
  2. Download the app on your computer (link provided on the main page) and enter the code
  3. Now our technician can start working remotely on your system

FAQ

We require you to be on the phone during the remote session, so we can guide you through the different processes. You need to have a working network connection.
Category: Remote Support

No, during the installation you will be off-line so the technician will not be able to see what is on your computer.

Category: Remote Support

No, you will have to accept the technician’s request to access your computer before they will be able to get started every time.

Category: Remote Support

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The top computer problems remote support services can solve

  1. Accidentally Deleting Files.  This is one of the most common issues our IT technicians face. The best thing to stress here is GET A BACKUP plan! It’s always better to plan ahead before a problem happens. While it is possible in some cases to retrieve deleted files, you should instead perform backups on a regular basis. Hence, we can help with data recovery and your data back up.
  2. Computer Running Slowly.  This is a big one and we get these calls all the time. It can make for a very frustrating experience. We can use remote diagnostics to analyze slow workstations and server maintenance. Most of the time, a good cleaning of the computer’s files and functions will solve this problem. Likewise, it could also be malware that needs to be removed, a failed update that got stuck running in the background, or even a faulty app. These issues can all be resolved with our remote support services.
  3. Random Rebooting.  If you’ve ever dealt with this, you already know it can be maddening! Often, your work is lost if the computer reboots itself randomly. Hence, it’s crucial to get this repaired. Good news is that our IT technicians can usually fix this through our remote support services.
  4. The Network Printer Won’t Print.  It’s hard to say why this happens, but it can usually be fixed via remote support services. It could be an unplugged cable or toners and cartridges that ran dry. Even if it’s a configuration issue, network printer problems are usually easily resolved.
  5. Slow Internet.  The internet can get boggy when too many people are using it with incorrect configurations. While it could be a virus or other malware, a slow running internet is often fixed simply by rebooting and reconfiguring the router. Certainly, this can be done through our remote support services.
  6. Wi-FI Network Randomly Dropping Devices.  Most of the times this problem is a configuration issue. However, sometimes exterior problems such as super thick walls or a lot of metal all around can be the culprit. Unfortunately, we can’t solve construction issues remotely. In contrast, most other Wi-Fi connectivity problems can be fix quickly on a remote basis.
  7. Upgrade/Migration.  Upgrade on premises servers to the cloud is an important task. This includes using our remote services to upgrade server OS to Windows Server 2014 or 2016.
  8. Application errors.  A quick login by our IT staff through our remote support services can troubleshoot application errors fast.
  9. Database server upgrades.  Data upgrades and migrations to cloud servers can be assisted with our remote support services.
  10. Data backup and restore services.  No matter how great your computer is, you should always have a relationship with a reputable, local computer repair company. Above all, proper backup or major computer repair can be tricky and you need trustworthy experts.  opens in a new windowClickAway is the best in the industry and in business since 2002.