Mac Repair Since 2002
ClickAway professional technicians offer top Mac Repair in San Jose, Los Altos, Sunnyvale, Campbell, Santa Cruz, Watsonville and surrounding Bay Area cities. Whether you work on a MacBook, edit video on an iMac, talk on an iPhone, you are a big fan of Apple’s style, ingenuity, and intuitive user interface. While some tech scribes might think Apple to be infallible, those of us who use it know that a great design doesn’t render it unbreakable. When one of your Mac devices needs help, visit the Apple Mac Repair Store at ClickAway.
NEWS - Apple is finally allowing consumers to buy parts for repair. That doesn't mean you're comfortable installing them. ClickAway can do it fast and cost effectively. Get a quote now.
Our Mac Repair Includes:
- RAM Memory Upgrades
- Data Recovery | Recover Deleted Files
- MacBook Screen Repair
- Water damage diagnostic and repair
- One-on-one training
- Apple products - sales and MacBook Pro trade-ins
- Cracked Screen
- Slow Performance
- Hardware Failure
- Infected by Virus or Malware
- Accidental Damage Extent
- New machine setup and configuration
- New purchase consulting
- Systems integration
You name it, we'll diagnose it for free in store. Get a Free Basic Diagnostic - a $79 value today.
Frequent Mac Repair FAQ
Your MacBook Pro is a highly functional Mac machine with a lot of intricate parts that all work together to keep it operational. The more moving parts a machine has, the more potential there exists for these parts to generate heat. There are multiple reasons to answer “why does my MacBook get so hot?” It’s normal for your Mac to be slightly warm during normal operation. There is a big difference between warm and hot when it comes to a computer. If your MacBook Pro is running hot, you should probably take some time to figure out why this might be or call a ClickAway Mac Repair technician.
There are some quick things to cool your Mac down and also some warning signs that might indicate it’s close to upgrade time. A hot computer can lead to some short-term and/or long-term problems with your device. It can cause damage with the hardware. Important pieces like your hard drive and CPU can become damaged when exposed to constant overheating and this can cause them to operate poorly and possibly fail over time. Similar to other expensive machines, like your car, you don’t want it running hot for long.
If critical pieces of hardware become damaged, this can lead to poor performance. Excessive overheating of your MacBook Pro can cause it to run really slowly, freeze up all of the time, and generally not operate like it is supposed too. A really hot Mac can also shut down automatically and this can lead to potential data loss if you don’t have things saved when your Mac attempts to protect itself.
Possible reasons – why does my MacBook get so hot?
- Age. One initial consideration to note is the age of your Mac. The older a Mac gets, the harder its fans have to work to keep everything cool. If age is the reason for overheating, you might have to get a new machine at some point in the near future. ClickAway offers great pricing on new Macs and can transfer data and do the setup for you. Ask us for a quote.
- Demanding and Runaway Apps. If you’ve had your Mac for a while, chances are you have a bunch of different apps installed on it. Usually this is no problem, but if you have apps installed that are very demanding of CPU or maybe a third-party app that is stuck in a loop, it can cause your computer to heat up quickly.
- Soft Surfaces. I know it’s in the name of the Mac, but just because it’s called a laptop doesn’t mean a lap is the best place to keep your MacBook Pro. Soft surfaces like a bed, a blanket, or even carpet on the floor may be comfortable but they also can cause your Mac to heat up. This is basically due to the fact that there is poor air circulation when you place your computer on a softer surface and it needs proper airflow to help it keep cool. If you run several of these demanding apps at once or have multiple apps open without knowing it, your Mac can heat up in a hurry.
- It Might Be Dirty. Your MacBook has vents, covers, and other openings from the outside to the interior that can get dirty and lead to overheating. ClickAway provides a cleaning and tuneup service to help resolve “why does my MacBook get so hot.
Force restarting MacBook Pro, MacBook Air or another MacBook is generally considered a last resort. If the worst happens and your machine freezes up, it’s the quickest way of getting things running again. ClickAway MacBook repair techs offer a free basic diagnostic if you care to bring in it one of our Bay Area computer repair shops.
Before taking this extreme option though, it’s worth making sure that you’ve exhausted all potential software solutions.
- If it’s just an application that’s frozen rather than the operating system, hold down the Option (⌥) key then right-click the offending app’s icon in the Dock and select Force Quit.
- If the OS is frozen but the mouse cursor still responds, click the Apple () symbol in the upper left corner of the screen and select Restart. Otherwise, try holding down the Control (Ctrl) key and pressing the power button. If the system shutdown dialog appears, select Restart from the available options.
On MacBooks with physical function (F1–F12) keys, the power button is the key in the upper right corner of the keyboard (if it’s an older Mac with an optical drive, this is also the Eject button). On a 2018 MacBook Air, the power button is the Touch ID button in the top-right corner of the keyboard, and on a MacBook Pro with a Touch Bar, it’s the Touch ID surface on the rightmost side of the Touch Bar.
How to Force Restart MacBook Pro & Other Models
- Press and hold down the Command (⌘) and Control (Ctrl) keys along with the power button (or the Touch ID / Eject button, depending on the Mac model) until the screen goes blank and the machine restarts.
If your MacBook repeatedly freezes and you’re unsure what’s causing the problem, consider restarting your Mac in Apple Diagnostics mode to check if it’s a hardware issue. ClickAway Mac Repair techs can always help you with force restart MacBook Pro and other models if needed.
Are you asking the question “why is my MacBook Pro so slow?” There can be several reasons why a Mac isn’t performing as it should, but they are often due to one or more of the following:
- The Mac is old or its hardware can’t keep up. At some point the processor, drive, amount of RAM and/or graphics card simply can’t keep up with the latest software. New versions of macOS are generally compatible with Macs going back several years, but if yours is among the oldest supported by the current operating system, it may not have what it takes to be fully efficient.
- There is a hardware problem. One of the components in your Mac has failed or is failing.
- There is a software problem. The operating system or specific applications are not working as they should.
MacBook Pro So Slow – Troubleshooting Steps
Troubleshooting a MacBook Pro so slow is a process of elimination. And troubleshooting can take a time which is why ClickAway Mac Repair technicians are here to do it for you. But if your Mac is getting slow and you want to try and resolve it yourself, follow these troubleshooting steps to find what’s wrong and hopefully make it faster.
Back up your data
Whether the cause of your MacBook Pro so slow is hardware or software, the first thing to do is ensure that you don’t lose any data. If there are hardware issues, then your Mac could potentially stop working, or your drive could be corrupted. You can use Apple’s Time Machine to back up your Mac. If you have multiple backups, and your Mac fails, having two backup solutions is the best way to ensure you don’t use data. Sometimes backups get corrupted, or their drives fail too.
Restart your Mac
Restarting your Mac is quick and easy, or at least it should be. When you restart your Mac, it clears the memory and forces any processes that may have been stuck to reload. The amount of time it takes for your Mac to go from black screen to loading your desktop can also be a good indication of where to look for issues. Most Macs, regardless of configuration and operating system version, should be up and running in no more than one minute or two; Macs with SSDs should go to the login screen in seconds. If the startup process takes longer, this doesn’t give clues as to what’s wrong, but it does suggest that something is happening when the Mac loads macOS rather than later.
If the restart process takes a long time, try again after disconnecting any peripherals connected to the computer, especially hard drives. Sometimes problems with external hard drives can slow down Macs, as the Mac is trying to read and perhaps index the drive. At other times, even keyboards or mice can have issues that conflict with your Mac.
Check Resource Usage
If a restart did not solve your MacBook Pro so slow issues, or only fixed them for a short time, you should check how your Mac’s hardware is being used. Is your Mac using too much RAM and running out of memory? Are certain stuck processes causing your Mac to slow down? MacOS has a useful utility called Activity Monitor. This utility gives you a live view of your Mac’s processor, RAM, energy, disk, and network usage. You can find this utility in Applications > Utilities.
First, set up Activity Monitor to make it easy to use:
- From the View menu, select Update Frequency, and then set it to its lowest value, 5 seconds. This makes it easier to see what’s happening; the display won’t change too quickly.
- In the same menu, make sure you check All Processes. Processes are apps that you see, and those that run in the background; your Mac runs dozens of different processes. Activity Monitor shows all processes in real-time. The information is sorted into different tabs that display processes in the category specified, and each one can help you narrow down the issues you’re having. ClickAway MacBook repair techs can answer any questions you have about Activity Monitory.
Check available storage space
One common cause for Mac slowdowns is when your startup drive gets full. You need disk space to store files, but also to use virtual memory. If you run out of space on your drive, then any task where virtual memory is needed may be slow.
To check your Mac’s available storage, go to the Apple Menu > About This Mac > Storage. If you’re running out of space on your drive, you’ll need to move some files. Again, ClickAway is here to help you with any data backup or data transfer needs you may have.
If you frequently run low on drive space, then you’ll need to move files to an external drive, and consider upgrading the drive in your Mac, if possible, or getting a larger drive on your next Mac.
Test the Hardware
Is your Mac just spinning when you ask it to do something? Your software may not be the cause of MacBook Pro so slow. A failing drive, faulty RAM, or other hardware issues can sometimes cause the same type of symptoms. For example, the dreaded spinning beachball could be caused by a software or hardware problem.
Using the above steps, if the issue is caused by software, you should have a pretty good idea of what the culprit is; however, to test your hardware some different tools are required. There are tools built into your Mac you can to use to help identify hardware issues that may cause a slow Mac.
You can use Disk Utility to test your Mac’s hardware. Disk Utility is an app that you can use to erase, format, and partition drives, and you can also use it to check if your drives are running smoothly. You can find it in Applications > Utilities.
Select your drive and click the First Aid button. This is a good first check, and you can run it on your startup drive, or external drives, to check their integrity. Disk Utility will tell you if your disks are running correctly, will repair some issues, and will tell you if there are more serious problems that it can’t fix.
Take Your Mac to An Apple Expert
When you have checked the software and the hardware but can’t find anything wrong, you can always get more help. If you have Apple Care support for your Mac, call Apple, and they’ll help you. If not, take the Mac to ClickAway. We will do checks of the hardware and the operating system, and let you know what needs to be done and how much it will cost. Our computer tuneup service can speed things up as well by looking at the OS, RAM, temporary and duplicate files, dust in the fans and much more.
Apple doesn’t take things lightly and neither do we. Thus, we have experienced Apple computer repair technicians on staff at every location to make sure we accurately diagnose and fix your problems. Our Mac computer repair prices are $99 an hour, which includes a free basic diagnostic. You’re entitled to know what is wrong with your favorite device and our professional technicians will walk you through the issues. Repair options will be fully understood before we get started.
With an Apple computer repair appointment we provide on-site service and can make a visit to your home or office too. For low onsite MacBook repair costs, ClickAway provides the convenience you need if you aren’t able to stop in. We can even arrange a free pick up or delivery. A desktop can be a hard thing to bring around sometimes. So we can come to you, making the process even easier. Some of our Apple desktop and Apple laptop repair services include:
Apple Computer Repair Near Me - Upgrades Too!
Where to get your iMac, MacBook Pro, Mac mini or MacBook Air fixed and how much it will cost? Ask for a free quote today. This also goes for water damage to your MacBook, MacBook Pro, Mac Mini or other Apple products. Over 850,000 customers highly recommend ClickAway for all repair services, whether you have an older laptop or need an Apple repair on the latests models. ClickAway professional technicians have been here sine 2002.
How do I get my Apple computer fixed?
To get service for your Mac, you can make a reservation at ClickAway, either in store or we can come to your home or office. Before you pay a dime, we do a free diagnosis to identify the problem and then give you a cost estimate on getting it fixed. Depending on what the issue is, you might be able to get it back the same day. If the repair is more involved, we can offer you a loaner device to use.
How much will it cost?
If your issue isn't covered under warranty, we will give you a price that most likely beats everyone. Most warranties do not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials.
If you're experiencing an issue with your battery, your Apple MacBook might not require a repair. Your Apple battery service might be covered by warranty. If not, ClickAway provides the lowest prices for out-of-warranty battery service.
Let our certified Apple repair technicians diagnose the problem for free first.
We offer price matching on services, new purchases and trade-ins.
Apple repair in your home or business or in one of our convenient Bay Area shops.