Mac Repair Service

Mac Repair Since 2002

ClickAway professional technicians offer top Mac Repair in San Jose, Los Altos, Sunnyvale, Campbell, Santa Cruz, Watsonville and surrounding Bay Area cities. Whether you work on a MacBook, edit video on an iMac, talk on an iPhone, you are a big fan of Apple’s style, ingenuity, and intuitive user interface. While some tech scribes might think Apple to be infallible, those of us who use it know that a great design doesn’t render it unbreakable. When one of your Mac devices needs help, visit the Apple Computer Repair Store at ClickAway.

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Frequent Mac Repair FAQ

Are you asking the question “why is my MacBook Pro so slow?” There can be several reasons why a Mac isn’t performing as it should, but they are often due to one or more of the following:

  • The Mac is old or its hardware can’t keep up. At some point the processor, drive, amount of RAM and/or graphics card simply can’t keep up with the latest software. New versions of macOS are generally compatible with Macs going back several years, but if yours is among the oldest supported by the current operating system, it may not have what it takes to be fully efficient.
  • There is a hardware problem. One of the components in your Mac has failed or is failing.
  • There is a software problem. The operating system or specific applications are not working as they should.

MacBook Pro So Slow – Troubleshooting Steps

Troubleshooting a MacBook Pro so slow is a process of elimination. And troubleshooting can take a time which is why ClickAway Mac Repair technicians are here to do it for you. But if your Mac is getting slow and you want to try and resolve it yourself, follow these troubleshooting steps to find what’s wrong and hopefully make it faster.

Back up your data

Whether the cause of your MacBook Pro so slow is hardware or software, the first thing to do is ensure that you don’t lose any data. If there are hardware issues, then your Mac could potentially stop working, or your drive could be corrupted. You can use Apple’s Time Machine to back up your Mac. If you have multiple backups, and your Mac fails, having two backup solutions is the best way to ensure you don’t use data. Sometimes backups get corrupted, or their drives fail too.

Restart your Mac

Restarting your Mac is quick and easy, or at least it should be. When you restart your Mac, it clears the memory and forces any processes that may have been stuck to reload. The amount of time it takes for your Mac to go from black screen to loading your desktop can also be a good indication of where to look for issues. Most Macs, regardless of configuration and operating system version, should be up and running in no more than one minute or two; Macs with SSDs should go to the login screen in seconds. If the startup process takes longer, this doesn’t give clues as to what’s wrong, but it does suggest that something is happening when the Mac loads macOS rather than later. 

If the restart process takes a long time, try again after disconnecting any peripherals connected to the computer, especially hard drives. Sometimes problems with external hard drives can slow down Macs, as the Mac is trying to read and perhaps index the drive. At other times, even keyboards or mice can have issues that conflict with your Mac. 

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Check Resource Usage

If a restart did not solve your MacBook Pro so slow issues, or only fixed them for a short time, you should check how your Mac’s hardware is being used. Is your Mac using too much RAM and running out of memory? Are certain stuck processes causing your Mac to slow down? MacOS has a useful utility called Activity Monitor. This utility gives you a live view of your Mac’s processor, RAM, energy, disk, and network usage. You can find this utility in Applications > Utilities.

First, set up Activity Monitor to make it easy to use:

  1. From the View menu, select Update Frequency, and then set it to its lowest value, 5 seconds. This makes it easier to see what’s happening; the display won’t change too quickly.
  2. In the same menu, make sure you check All Processes. Processes are apps that you see, and those that run in the background; your Mac runs dozens of different processes. Activity Monitor shows all processes in real-time. The information is sorted into different tabs that display processes in the category specified, and each one can help you narrow down the issues you’re having. opens in a new windowClickAway MacBook repair techs can answer any questions you have about Activity Monitory.

Check available storage space

One common cause for Mac slowdowns is when your startup drive gets full. You need disk space to store files, but also to use virtual memory. If you run out of space on your drive, then any task where virtual memory is needed may be slow. 

To check your Mac’s available storage, go to the Apple Menu > About This Mac > Storage. If you’re running out of space on your drive, you’ll need to move some files. Again, ClickAway is here to help you with any data backup or data transfer needs you may have.

If you frequently run low on drive space, then you’ll need to move files to an external drive, and consider upgrading the drive in your Mac, if possible, or getting a larger drive on your next Mac.

Test the Hardware

Is your Mac just spinning when you ask it to do something? Your software may not be the cause of MacBook Pro so slow. A failing drive, faulty RAM, or other hardware issues can sometimes cause the same type of symptoms. For example, the dreaded spinning beachball could be caused by a software or hardware problem.

Using the above steps, if the issue is caused by software, you should have a pretty good idea of what the culprit is; however, to test your hardware some different tools are required. There are tools built into your Mac you can to use to help identify hardware issues that may cause a slow Mac.

You can use Disk Utility to test your Mac’s hardware. Disk Utility is an app that you can use to erase, format, and partition drives, and you can also use it to check if your drives are running smoothly. You can find it in Applications > Utilities.

Select your drive and click the First Aid button. This is a good first check, and you can run it on your startup drive, or external drives, to check their integrity. Disk Utility will tell you if your disks are running correctly, will repair some issues, and will tell you if there are more serious problems that it can’t fix.

Take Your Mac to An Apple Expert

When you have checked the software and the hardware but can’t find anything wrong, you can always get more help. If you have Apple Care support for your Mac, call Apple, and they’ll help you. If not, take the Mac to ClickAway. We will do checks of the hardware and the operating system, and let you know what needs to be done and how much it will cost. Our computer tuneup service can speed things up as well by looking at the OS, RAM, temporary and duplicate files, dust in the fans and much more.

Apple doesn’t take things lightly and neither do we. Thus, we have experienced Apple computer repair technicians on staff at every location to make sure we accurately diagnose and fix your problems. Our Mac computer repair prices are $99 an hour, which includes a free basic diagnostic. You’re entitled to know what is wrong with your favorite device and our professional technicians will walk you through the issues. Repair options will be fully understood before we get started.

With an Apple computer repair appointment we provide on-site service and can make a visit to your home or office too. For low onsite MacBook repair costs, ClickAway provides the convenience you need if you aren’t able to stop in. We can even arrange a free pick up or delivery. A desktop can be a hard thing to bring around sometimes. So we can come to you, making the process even easier. Some of our Apple desktop and Apple laptop repair  opens in a new windowservices include:

Apple Computer Repair Near Me - Upgrades Too!

Where to get your iMac, MacBook Pro, Mac mini or MacBook Air fixed and how much it will cost? Ask for a free quote today. This also goes for water damage to your MacBook, MacBook Pro, Mac Mini or other Apple products. Over 850,000 customers highly recommend ClickAway for all repair services, whether you have an older laptop or need an Apple repair on the latests models. ClickAway professional technicians have been here sine 2002.  

How do I get my Apple computer fixed?

To get service for your Mac, you can make a reservation at ClickAway, either in store or we can come to your home or office. Before you pay a dime, we do a free diagnosis to identify the problem and then give you a cost estimate on getting it fixed. Depending on what the issue is, you might be able to get it back the same day. If the repair is more involved, we can offer you a loaner device to use.

How much will it cost?

If your issue isn't covered under warranty, we will give you a price that most likely beats everyone. Most warranties do not cover excessive physical damage, including catastrophic damage due to liquid contact or submersion, or damage caused by the presence of hazardous materials.

Battery service

If you're experiencing an issue with your battery, your Apple MacBook might not require a repair. Your Apple battery service might be covered by warranty. If not, ClickAway provides the lowest prices for out-of-warranty battery service.

If you're looking for other Apple Repair services, try our iPad Repair page or iPhone Screen Repair. For other tips and advice on using and protecting your Apple computer, follow the ClickAway Blog.

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