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Cell Phone Repair @ ClickAway

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With ClickAway cell phone repair, we know how to fix anything that goes wrong with your phone. Our trained, experienced smartphone technicians can quickly diagnose and fix both hardware and software, external damage or internal difficulties. Along with our technical expertise, our leading customer service ensures that you get the straight story, every time. We let you know the diagnosis, for free. Then, we tell you what it will take to fix it, and what your best options are. Your happiness is our satisfaction. We truly are the best CPR cell phone repair shop around.

FAQ About Our Cell Phone Repair

Understanding a ransomware attack and how to prevent it

Ransomware is one of the biggest security problems on the internet and one of the biggest forms of cybercrime that organizations face today. Ransomware is a form of malicious software – malware – that encrypts files and documents on anything from a single PC all the way up to an entire network, including servers. Victims can often be left with few choices; they can either regain access to their encrypted network by paying a ransom to the criminals behind the ransomware, or restore from backups or hope that there is a decryption key freely available. Or start again from scratch.

In May 2021 the colonial pipeline CEO paid ransomware attackers $5 million to restart its oil pipeline. The event caused a delay of supply, resulting in a serious shortage of gasoline on the East Coast.

It can be a headache for companies of all sizes if vital files and documents, networks or servers are suddenly encrypted and inaccessible. Even worse, after you are attacked with file-encrypting ransomware, criminals will brazenly announce they’re holding your corporate data hostage until you pay a ransom in order to get it back.

ransomware attack

Why are small businesses targets for ransomware?

Small and medium-sized businesses are a popular target because they tend to have poorer cybersecurity than large organisations. Despite that, many SMEs falsely believe they’re too small to be targeted – but even a ‘smaller’ ransom of a few hundred dollars is still highly profitable for cyber criminals.

How do you prevent a ransomware attack?

With large numbers of ransomware attacks starting with hackers exploiting insecure internet-facing ports and remote desktop protocols, one of the key things an organisation can do to prevent itself falling victim is by ensuring, unless it’s essential, that ports aren’t exposed to the internet if they don’t need to be. ClickAway IT Services can ensure your small or medium business is protected from ransomware attack to the fullest extent. But what else can you do?

When remote ports are necessary, organisations should make sure that the login credentials have a complex password to protect against criminals looking to deploy ransomware from being able to crack simple passwords using brute force attacks as a way in. Applying two-factor authentication to these accounts can also act as a barrier to attacks, as there will be an alert if there’s any attempt at unauthorised access.

Organisations should also make sure that the network is patched with the latest security updates, because many forms of ransomware – and other malware – are spread via the use of commonly known vulnerabilities.

EternalBlue, the vulnerability that powered WannaCry and NotPetya, is still one of the most common exploits used to spread attacks – despite the security patch to protect against it having been available for over three years.

When it comes to stopping attacks via email you should provide employees with training on how to spot an incoming malware attack. Even picking up on little indicators like poor formatting, or that an email purporting to be from ‘Microsoft Security’ is sent from an obscure address that doesn’t even contain the word Microsoft within it, might save your network from infection. The same security policies that protect you from malware attacks in general will go some way towards preventing ransomware from causing chaos for your business.

On a technical level, stopping employees from being able to enable macros is a big step towards ensuring that they can’t unwittingly run a ransomware file. At the very least, employers should invest in antivirus software and keep it up to date, so that it can warn users about potentially malicious files. Backing up important files and making sure those files can’t be compromised during an attack in another key.

opens in a new windowClickAway provides virus removal and ransomware attack prevention services throughout the Bay Area for both small businesses and individuals.

Category: virus removal

How to get rid of computer virus is not as complicated as you might think. Yes, your computer is behaving strangely, but don’t give in to panic or despair. Instead, follow these steps to remove the virus:
 

How to get rid of computer virus – start with a professional service

This is our go-to recommendation, especially if you don’t feel comfortable dealing with a computer virus by yourself. You can search for a local service company or contact opens in a new windowClickAway and receive assistance from a trained security specialist.  

How to get rid of computer virus

Download and install antivirus software

Windows Defender or Microsoft Security Essentials are pre-installed on modern Windows systems, but you might want to opt for a different solution. Choose a reputable vendor, download and install the package. Read instructions carefully and make sure there’s no conflict of interest: in some cases, you may have to disable the OS’s built-in software (if the new product doesn’t take care of it automatically).

Disconnect from the internet

Now that you have your weapon, it’s time to cut the connection, so the malware can’t use it to share your data or send itself to all of your contacts. Turn on Airplane Mode, switch off Wi-Fi connectivity, or unplug the internet cable, and you’re done. If the virus is blocking control of those functions, and your connection is wireless, turn off your cable modem or router.

Reboot into safe mode  

Warning: this step is for more advanced users. If you’re unsure, proceed to the next step.  

In Safe Mode, your system runs with the bare minimum of services needed for operation. This prevents most malware from starting up at all or seriously limits the damage it can inflict. Below are links to the official Microsoft guides on entering Safe Mode on different versions of Windows:

Run a full scan, delete the virus or put it in quarantine

Now, it’s time to fire up the antivirus software (if you skipped the previous step, no worries, you’re still on your fastest route to safety). Choose the most complete scan option available and make sure to include all of your hard drive letters. If you suspect the virus could have come from an external disk or a pen drive, keep them connected too.

When your software detects the threat, select the appropriate action: to delete or quarantine it. Use the latter option if that’s what the program suggests or if you know that the file in question is critical or valuable to you.

Delete temporary files and clear browser cache

There’s a chance the virus is lurking in the Windows temporary folders or the cache of your browser. We advise you to go the extra mile and take no prisoners. Let us know if you have questions about how to get rid of computer virus.

A free diagnosis for computer viruses at ClickAway can tell you what’s needed before you spend a dime. Call 800.960.9030. Request a free quote.

Category: virus removal

Troubleshooting steps – how to remove virus from iPhone

Though iPhone viruses are rare, they can happen. Typically, this occurs through a few different methods, but it’s almost never totally your fault.  Hackers are clever, and are always finding new ways to infect devices for nefarious purposes. You can get a virus from clicking links you don’t recognize, or downloading sketchy apps. 

A common method for hackers to load viruses and malware on your iPhone is via iMessage. You’ll get a message telling you something urgent, and encouraging you to click a link to resolve an issue or claim a prize. When you do, your phone is subject to whatever is on the other end – and it’s almost never good.

If you believe your iPhone has a virus, we’ll show you how to clean your phone from virus threats, how to get rid of a virus on your phone already, and discuss some apps that can help keep your Mac and iPhone safe from harm.

How to find out if my iPhone has a virus or malware?

Plainly put, your iPhone will be acting strangely. Devices with viruses or malware are often slow, and can hijack normal functionality, like search. This is why removing viruses from iPhone or iPad is so important. If your phone is acting abnormally, consider what links you may have clicked recently. There’s no Safari virus on iPhone, but Safari can be a gateway for hackers to load malware  or other bloatware onto your device. 

You should also think about which apps you’ve recently downloaded. Apps are a direct way for hackers to gain entry to your phone, and it’s not always as direct as it seems. Developers often use snippets of code called APIs that are open source to access services in the cloud, and hackers have been known to inject malware and viruses into APIs. 

Prevention is still the best path forward. Don’t click links you’re not confident in, and don’t download sketchy apps from any source.

How to remove virus from iPhone

Now that we know why it happens, let’s discuss how to get rid of virus on phone and keep it from occurring again.

  • Delete apps that look suspicious. Dig through the apps on your phone: do any look suspicious? Do you recall downloading each of them, and do you use them often enough to keep around? The answer to “how to remove virus from iPhone?” is often as simple as deleting an app. Apps have associated files, and deleting them typically removes the files they imported. All you need to do is press and hold on the app icon, and select “Remove App” from the menu that appears. 
  • Clear history and website data. Understanding how to remove virus from iPhone history is critical, too. Viruses can live in your browser history or website data, especially if you revisit a suspect website on your phone often. Viruses can re-inject files onto your phone, perhaps doing more damage. 
  • Restart your iPhone. Viruses and malware often happen while your phone is operating, and shutting your phone off completely can stop a virus or malware form working. It’s a simple measure that can often save you a lot of headache. Keep in mind you will have to shut your phone down; putting it into Airplane Mode won’t do the trick. All you have to do is hold down the power button on the left side of your iPhone and the volume up button on the right side for a few seconds. On the screen that appears, slide the icon at the top of the screen to power your phone off.
  • Restore your iPhone from a previous backup version. Apple provides a small sliver of iCloud storage for backups, but it’s often not enough to store many backups. It’s also not a useful method if you’ve had a virus on your phone for a long while. Each backup iCloud has may also be corrupted!
  • Restore with factory settings. If all else fails, or you simply want to start completely over with your iPhone, you can always reset your device to factory settings and start anew. Know that any data you haven’t backed up will be lost

Remember, preventing issues is far better than solving them. Fortunately, opens in a new windowClickAway gives a free diagnosis before you decide to pay anything. The risk is minimal but the knowledge of what is wrong is of huge value. Call 800.960.9030. Request a free quote.

What is a computer virus & related trouble shooting steps

A computer virus is a malicious piece of computer code designed to spread from device to device. A subset of malware, these self-copying threats are usually designed to damage a device or steal data.

Think of a biological virus – the kind that makes you sick. It’s persistently nasty, keeps you from functioning normally, and often requires something powerful to get rid of it. A computer virus is very similar. Designed to replicate relentlessly, computer viruses infect your programs and files, alter the way your computer operates or stop it from working altogether. Now that you understand what is a computer virus, let’s discuss how it get’s there in the first place.

What is a computer virus?

Thousands of new viruses, trojans, and worms are created every day. Sometimes, even the best anti-virus software in the world can’t protect your computer from being infected. Here are some of the most common ways this can happen

  • Clicking on an intriguing pop-up ad which contains a trojan
  • Opening a malicious email attachment
  • Downloading a virus from a file-sharing program such as LimeWire
  • Your anti-virus software was not updated
  • Your system was infected before anti-virus was installed

opens in a new windowClickAway can help with detecting and removing computer viruses and it starts with a free diagnosis in one of our stores. Call 800.960.9030. Request a free quote.

Category: virus removal

 

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Cell Phone Repair Near Me

Cell Phone Screen Repair

Let's say you need a cracked screen replacement. Our phone repair service is fast and affordable. In fact, the majority of iPhone repair needs can be met  within one business day, if not while you wait in-store. This includes most screen repairs.

Water Damage

If your cell phone is suffering from water damage, visit ClickAway. We will perform a professional diagnostic to determine the extent of the water damage, clean out the device, flush out any debris, and test it accordingly. Ask us about our guaranteed lowest price for this service.

Speaker Not Working

If your smartphone speaker is muffled, distorted, or simply producing no sound at all, you may be in need of a speaker repair or replacement. Trust the experts at our cell phone repair shop to solve all of your cell phone audio issues. Find a repair center near you today.

No Signal

When you are experiencing a weak signal or no signal on your iPhone or Android, ClickAway is here to help. Your iPhone could be suffering from a variety of issues including water damage, SIM card damage, or outdated software.

Broken Buttons

Let's face it, the buttons on our cell phones wear out. If buttons on your smartphone are malfunctioning or broken, count on ClickAway technicians for the best cell phone repair near me. We work quickly to fix the problem so that you never have to be without your phone for long.

Dead Battery

An iPhone battery that won’t hold its charge can put a serious damper on your productivity. Luckily, ClickAway performs professional iPhone and Android battery replacements so that your phone can keep up with your busy lifestyle.

Satisfaction Guaranteed

As technology advances, devices utilizing these technologies become smaller and smaller. Today's cell phones have more computing power than past computers that took up an entire room of space. Modern mobile devices allow users to hold the world -- or at least all of its information, maps, and games -- in their hands. If your phone is in need of CPR cell phone repair, our professional technicians are on hand to fix any problem they may encounter.

Depend on ClickAway Cell Phone Repair

In the Bay Area, the mobile tech center of the world, we know how important it is to have functioning smartphones. They keep us connected, keep us working, keep us entertained, knowledgeable, and on top of everything. We talk to our family and text our friends. We take photos, shoot movies, and show off our work. From the majesty of the Golden Gate to the quiet of a backyard BBQ, our smartphones are always with us. So, it’s important to know where to take them for repair when something goes wrong. Come to ClickAway for all smartphone repair in San Jose, Palo Alto, Santa Cruz, and neighboring cities.

Your Local Cell Phone Repair Shop

If your phone is damaged, there’s only one place to turn: ClickAway, the Bay Area’s leading cell phone repair shop near me. Whether it's water damage, cracked screen repair, or something else, our professional service technicians can diagnose your problem for free. We'll let you know all your available options, including in-store repair. When your phone is broken, you can despair—or you can come to ClickAway. Contact one of our stores today to make an appointment, request a quote, or find a store near you! You can see some of the opens in a new windowtechnical issues we face every day.

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