Why Apple won’t do MacBook repair on some MacBook Pro or MacBook Air models

Do you struggle with your older MacBook Air or MacBook Pro and you can’t get the Apple store to help you out? Here’s what you need to know about Apple’s MacBook repair policy for legacy products.

The “Obsolete” List

A number of MacBook Pro and MacBook Air models are now on Apple’s vintage and obsolete product list. Items on this list are not eligible for service or repair at Apple’s Genius Bar. This is one of the main reasons why so many in the Bay Area turn to ClickAway for Apple MacBook Service and have done so since 2002.

Apple says products are put on this list because some parts used inside it are no longer available to order. Of course, as one of the richest companies in human history, it’s not difficult to imagine that Apple could create a replacement part if it wanted. Technicians at ClickAway do not see difficulty purchasing replacement parts for most older MacBooks.

With its latest update to the Vintage and Obsolete product list, Apple has added four MacBook Air models, and one MacBook Pro. The fifth-generation iPod Touch has also been added to the list – meaning it can no longer be repaired by Apple. If you’re confident about attempting a Mac repair yourself, there are tons of tutorials on YouTube. However, you have to squint and buy special tools to even open up a MacBook Pro these days. An easier route may be to have ClickAway do your MacBook repair.

The older laptop models no longer eligible for repair or servicing from Apple are as follows:

  • Apple MacBook Air‌ (11-inch, Mid 2013)
  • Apple MacBook Air‌ (13-inch, Mid 2013)
  • Apple ‌MacBook Air‌ (11-inch, Early 2014)
  • Apple MacBook Air‌ (13-inch, Early 2014)
  • Apple ‌MacBook Pro‌ (13-inch, Mid 2014)

How To Check Your Options?

>Click on the Apple logo in the top left-hand corner of your MacBook screen and select About This Mac option in the drop-down menu.

>Click on the Service tab that appears in the window and select >check my service and support coverage status.

MacBook repair
Why Apple won't do MacBook repair on some MacBook Pro or MacBook Air models 3
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Why Apple won't do MacBook repair on some MacBook Pro or MacBook Air models 4

MacBook Shelf Life

Let’s face it. MacBooks are expensive so it’s understandable that we want to put off replacing them for as long as we can. But just how long can you expect a MacBook to last?

One factor to consider is the age at which most Macs start to experience issues, such as random shutdowns and degraded batteries that no longer hold their charge. At some point, Mac repair will be costlier than a replacement.

Based on Apple’s operating system support, around eight years is probably a fair time frame after which you should probably replace your Mac. Aside from being vulnerable to security breaches, you may find that important software won’t run on your old Mac. That being said, the blog post was created on a 2013 MacBook Pro and I’ve had no issues to date.

Before you buy a new MacBook, ask ClickAway for a free diagnosis for any MacBook repair. We also match Apple store prices should you decide to upgrade to a new device. In our stores, we can transfer data and set up the new MacBook for you.