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Let’s look at a comparative study of the three different methods that you can employ to manage your IT infrastructure: manage it yourself, manage through an IT support vendor charging you on a "Time and Material" basis, or rely on ClickAway Managed IT Services.
For illustration purpose, we will present a case study of a typical small or medium business
having 40 user desktops, 3 servers, 2 switches, 1 router, and 3 networked printers.
Below you will find a detailed analysis of the options available to you:
Self-Managed
Consider a case in which you decide to manage your IT network by hiring your own full-time staff which comprise a decent network or IT administrator. It will cost you between $40,000 and $75,000 depending on your location and the local labor rates. For this illustration, we will fix this cost at an average of $55,000. Additional costs for staff including benefits, sick and vacation leaves plus 7.5% payroll tax is about $13,000. Furthermore, you will need to purchase IT management system and required hardware; we assume its one-time cost $1,000. Your staff training on the management software would cost you $2,500 more. In sum, you end up spending $71,500 annually.
IT Support, Time & Materials Basis
Suppose you decide on a third-party vendor to manage your IT infrastructure on a time & material basis. They would charge you approximately $100 per hour with an average call time of 2 hours per call and $25 towards travel charges each time. Assuming one call logged per server per month, a total of eight calls for workstations per month and an additional two calls per month to attend to problems related to Firewall, Switches and Network Printers. You end up spending $2,475 per month or $29,700 annually on this option. In this model, an average 40% of the IT issues are managed by the vendor, the balance being handled by end users themselves.
ClickAway Managed IT Services Total Customer Care
ClickAway will proactively monitor and manage your servers and workstations and carry out preventive maintenance. When a problem arises in your network, we’ll notify you immediately; probably before you are even aware if it yourself! We will then open a trouble ticket and remote remediation will be attempted. If need be, we will dispatch a truck and technician to your site to further investigate the issue, all for one flat monthly rate. We charge $44.95 per month per desktop, $169.95 Per month per server, and $4.95 for networked printers and switches, bringing our total annual charges to $28,771.
With ClickAway Managed IT Services, all maintenance and repair is conducted for a flat, monthly fee - we are investing in your network and see a return on our investment only when your network runs flawlessly.
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